If you are experiencing trouble with the audio for for you Slack call, here are the steps to take: First, try quitting and reopening the Slack desktop app or your browser. If that doesn’t help, try restarting your device. If neither of the options above works, follow the steps below to check that the right audio input and output sources are selected. Check input & output settings: Click the phone icon to start a call. Click the gear icon in the top left corner of the call window. Select your input or output source to open a drop-down menu and select your preferred microphone and speaker. You can switch between sources to see which ones work. To test your microphone, say a few words and check that the voice meter moves up and down while you're speaking. To check your speaker, click Test. You'll hear a chime if your speaker is unmuted and working correctly. Check audio settings: Check to make sure your audio isn't muted. Then confirm that Slack has permission to access your microphone. If you're on Windows 10: If others can't hear you on a call, follow these steps to make sure Slack has been granted access to your microphone: - Open Settings.
- Select Privacy.
- Click Microphone.
Toggle the setting on. There's also a known issue with Windows 10 where Slack cannot detect communications devices (like headphones or headsets) that are not the system default. To set your preferred device as the system default, follow the steps below: - Open Settings.
- Select System.
- Select Sound.
Below Select your output device, choose the one you want from the drop-down menu. Lastly, check that your audio drivers are up to date. If they're not, updating may resolve these issues.
Other Slack Call issues: Occasionally users have trouble with: - Video
- Bandwidth
- Call connectivity
- Screen sharing
- Windows or Chrome
Simple fixes to each of these which can be found in the Troubleshoot Slack Calls article in the Slack Help Center. If you need further assistance, reach us at #help-slack in Slack or contact the QualityNet Help Desk at 1-866-288-8914 from 7:00 AM to 7:00 PM CT Monday through Friday. |