QualityNet IT Services

Versions Compared

Old Version 8

changes.mady.by.user Robin Blevins

Saved on

compared with

New Version Current

changes.mady.by.user Joshua Yoerger

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Horizontal Navigation Bar
idNew Relic
Horizontal Navigation Bar Page
titleAbout

Image Removed

Image AddedNew Relic

Application Performance Monitoring (APM) is a Software as a Service (SaaS) offering to monitor resources such as infrastructure, applications, and Amazon Web Service (AWS) endpoints for applications in the QualityNet cloud. New Relic is fully integrated with the QualityNet single sign on solution and is replacing SteelCentral APM for applications in the QualityNet Cloud. 

is a comprehensive observability platform designed to help organizations monitor, troubleshoot, and optimize their software. With real-time insights into application performance, infrastructure, and customer experience, New Relic enables proactive issue resolution and data-driven decision-making in support of the CCSQ QualityNet mission.


Horizontal Navigation Bar Page
titleGetting Get Started

What would you like to do?

Tabs Container
titleGetting Started Menu
directionvertical
Tabs Page
titleRequest Access
Note

Before proceeding, ensure you have a HARP, EIDM, or EUA account. If you need an account, please refer to the HARP documentation for detailed instructions.

  1. Log in to https://harp.cms.gov.

  2. Navigate to the Request a Role in HARP page.

  3. On the Select a Program step, select QualityNet-New Relic and click Next.

  4. On the Select an Organization step, select your organization and click Next.

    1. If your organization is not listed, please refer to the Onboard an Organization section of this page or contact us using the #help-devsecops Slack channel.

  5. On the Select Roles page, choose NEW RELIC-USER and click Submit.

  6. Fill out the Request Reason and click Submit again.

Once your organization's security official has approved the request, the New Relic team will provision your user record in New Relic. When that is complete, you should receive a communication from the New Relic team that your access is ready. You can then proceed to the Access New Relic section of this page.

Info

You can find more information about access management and permissions in New Relic on the New Relic - Access Management page.

Please contact us in the #help-devsecops Slack channel if you need assistance.

Tabs Page
titleAccess New Relic
Note

Before proceeding, ensure you have requested, and been granted, a New Relic role in HARP. Please refer to the Request Access section of this page for detailed instructions.

You can access New Relic using the application tile on your Okta - My Apps home page.

Alternatively, you can log in directly from the New Relic web application:

  1. Navigate to https://one.newrelic.com.
  2. Enter the primary email associated with your HARP account and click Enter.
  3. Once redirected to the CMS IDM auth portal, use your HARP, EIDM, or EUA credentials to log in.

Please contact us in the #help-devsecops Slack channel if you encounter any issues accessing New Relic.

Tabs Page
titleOnboard an Organization

If your organization has yet to adopt New Relic in the CCSQ QualityNet environment, please use the information on their Access to Services page to contact the Contract Onboarding team and start the onboarding process.

If your organization already uses the CCSQ QualityNet New Relic environment and would like assistance onboarding additional projects or applications, please contact the New Relic team using the #help-devsecops Slack channel.

Panel
borderColor#254b78
titleColor#ffffff
borderWidth1
titleBGColor#254b78
borderStylesolid
titleAPM Onboarding Information

For organizations seeking to adopt New Relic, please review the new user documentation.

New Relic Service Request Survey - To help the HIDS New Relic project team prepare for your New Relic adoption, this spreadsheet will assist to measure the time and effort that will be required.

The process flow for migrating to New Relic can be found here..

QUICK START GUIDE

The high-level steps for a contractor to onboard to New Relic include:

  1. HARP ID: All New Relic users must have a valid HARP ID or EIDM ID and need to request for a HARP role. For instructions requesting a HARP ID, refer to the HARP page.
  2. CSMs will initiate a kick-off meeting for New Relic onboarding.
  3. Installation: Contractor IT personnel will work closely with the HIDS Cloud Monitoring team to install the agent and gather environmental and technical needs. 
  4. Adding Users:  Approved end users with a HARP role assigned within your organization are now ready to use New Relic as a basic user.

The process flow for migrating to New Relic. Click on image to enlarge.

Image Removed



Horizontal Navigation Bar Page
titleResources
Panel
borderColor#254b78
titleColor#ffffff
borderWidth1
titleBGColor#254b78
borderStylesolid
titleUser Resources


Horizontal Navigation Bar Page
titleFAQsFAQ
FAQs

FAQ


Expand
titleWho Will Get New Relic?

New Relic is available to all ADOs who support a CMS application.


Expand
titleWhat can I do with New Relic?

Each organization will be able to use all features within New Relic which  include monitoring, troubleshooting, setting up, and receiving alerts as well as using and creating dashboards.  Your Your organization may decide to use a subset of these features.


Expand
titleHow can I get New Relic?

For new applications, reach out to your CSM to coordinate a kick-off meetingreview Getting Startedtab above.


Expand
titleCan I ingest events and metrics to Splunk?

Yes.   Your New Relic account will be pre-configured to send New Relic data to Splunk.


Expand
titleCan I use email as a notification channel?

No. The current alert template contains sensitive data that cannot be sent to corporate email. Until the template is updated, accounts will be audited for adherence. The approved methods for receiving notifications are:

  • Slack (It is recommended to use a dedicated Slack team channel for alert notifications)
  • ServiceNow


Expand
titleCan I monitor AWS services from New Relic?

Yes. This functionality will be pre-configured for each AWS account.


Expand
titleCan I do synthetic testing in New Relic ?

Yes. This feature is helpful for testing and finding issues with your software's business critical functionality before real users do.


Expand
titleIs there any mobile app for New Relic?

Yes. There are two android and iPhone apps available in the respective app stores. One is for New Relic insights only and the other one is for monitoring.






Panel
borderColor#254b78
titleColor#ffffff
borderWidth1
titleBGColor#254b78
borderStylesolid
titleSecurity Guidelines
  • Refer to the Security page for the QualityNet CFE Data Management Policy and QualityNet Rules of Behavior
  • Refer New Relic Acceptable Use Policy
  • Ensure data is sent to an approved source (Slack, Jira, Splunk).
  • Ensure no PHI/PII data is sent to sources other than the approved one.
  • Ensure no sensitive data is sent to corporate email.
  • Ensure no incident alerts are sent to any public page or channel and limit the information to only the intended audience;
  • Ensure no sensitive data is sent to another tool in a manner that violates the terms of that tool.

Panel
borderColor#254b78
titleColor#ffffff
borderWidth1
titleBGColor#254b78
borderStylesolid
titleNeed Help?

Please contact one of the following:

  • CCSQ Service Center: For technical assistance with any account related issues, please contact the Service Center at:
    Phone: (866) 288-8914 (TRS:711)
    Slack: #help-service-center-sos
    Email: ServiceCenterSOS@cms.hhs.gov
    Hours of Operation: 24/7