Methods
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HCD is a creative approach to problem solving via a repeatable process. Think of these methods as a guide for your HCD journey, ensuring you are putting people first when solving difficult business problems
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Enterprise Personas
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A Persona is a fictitious character embodying chcing a segment of real-world people impacted by your product, service or policy. It is based on information gathered via research, both qualitative and quantitative. A persona relays an individual’s needs and goals, defining the crux of who they are. The HCD CoE offers QualityNet (QNet) enterprise personas for teams to leverage so they can make informed decisions that impact their target customers. |
Recommended Reading
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Human-centered Design (HCD) is an innovation and continuous improvement philosophy that can be applied to you work right now. Gain an introductory understanding of HCD and learn some basic HCD methods/activities that can be applied to your role.
What is the HCD CoE team reading? Get more information about the following resources:
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Videos
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View short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking |
Training
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Human-centered Design (HCD) is an innovation and continuous improvement philosophy that can be applied to you work right now. Gain an introductory understanding of HCD and learn some basic HCD methods/activities that can be applied to your role. |
Training
Human-centered Design (HCD) is an innovation and continuous improvement philosophy that can be applied to you work right now. Gain an introductory understanding of HCD and learn some basic HCD methods/activities that can be applied to your role
. |