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Welcome to the Health Care Quality Information Systems (HCQIS) Community. As a part of the HCQIS Community, you will have access to several tools that are a part of our QualityNet IT Services tool suite. These tools enable CMS stakeholders to submit information on the quality of health care provided to their constituents. From their submissions, stakeholders receive reports on their quality scores that can ultimately improve beneficiary care and determine Medicare and Medicaid payment amounts. Your organization has been approved for the following services: HARP DARRT Data & Analytics FileCloud MFT PRS ServiceNow
Training resources and videos as well as downloadable handouts for getting started are provided for each service under the QualityNet IT Services tab. For a complete description of all services offered to the community and instructions on how to gain access, refer to Access to Services. In addition to the services listed above, the following communications tools are available for your use: - QualityNet Forum
- Memos
- QualityNet Mailer
Refer to the Communications Tools tab for specific details about each tool and how they can assist you in support of your contract deliverables. |
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HARPHCQIS Access Roles and Profile (HARP) is a secure identity management portal provided by the Centers for Medicare and Medicaid Services (CMS). Creating an account via HARP provides users with a user ID and password that can be used to sign into many CMS applications. It also provides a single location for users to modify their user profile, change their password, update their challenge question, and add and remove two-factor authentication devices. Training Resources: Getting Started with HARP HARP Security Official Handout Download HARP User Handout Download Frequently Asked Questions Training Videos: | Column |
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| auihorizontalnavpage | title | FileCloud | sectionFILECLOUDFileCloud allows users to upload and download contract-related files and documents while operating within the HCQIS cloud. (FileCloud User Guide) Features include: - File Management: Create and delete new folders, upload/download files and contract deliverables
- Internet-Facing: Explore files using any web browser without the need for connecting to the HCQIS network
- File Versioning: Collaborate effectively using unlimited automatic file versioning
- Cross-organizational Collaboration: Create team-level folders, where CMS employees and HCQIS contractor employees can upload, edit, and share files in a centralized location
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ZSCALERZscaler is a cloud hosted, HIDS supported service that is currently available to end users within HCQIS organizations. Zscaler was chosen, piloted and deployed due to its ease of use, tight security and cost feasibility. Zscaler will be the preferred method to access tools and applications residing on the HCQIS network as we push towards phasing out our current VDI and VPN connectivity technologies. Training Resources: Getting Started with Zscaler Zscaler Welcome Handout Download Zscaler User Guide Guide to Using Zscaler in HCQIS Frequently Asked Questions | Horizontal Navigation Bar Page |
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MFTManaged File Transfer ("MFT") refers to a software or a service that manages the secure transfer of data from one computer to another through a network (e.g., the Internet). MFT is a managed file transfer solution that automates and secures file transfers using a centralized enterprise-level approach. MFT is a comprehensive solution that will manage file transfer, file sharing, secure FTP, and automation needs through a single interface. MFT is the Enterprise Services replacement for Axway Data Exchange. Managed File Transfer (MFT) provides the ability to transfer files securely to another user. Users must be registered in HARP and have an MFT Web User role approved to send and receive files. Non-Authenticated functions allows a file to be sent from a registered user to a non-registered user. In addition, elevated permissions can be granted as Administrators to perform development work or request designation as a Security Official. Instructions for obtaining these roles are below.Training Resources: Getting Started with MFT MFT Welcome Handout Download MFT User Web Guide | borderColor | #254b78 |
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DARRT
The Deliverable Administration Review Repository Tool (DARRT) is a cloud-based solution providing a program management tool for CMS and Quality Improvement Organization (QIO) users. It provides the following functions: Deliverables - CMS CCSQ contractors, CCSQ Central Office staff, and CMS Regional Office staff a central location for the submission, review, and storage of Quality Improvement contractor related artifacts including, but not limited to, Contract Deliverables and Quality Measure Reports. Quality Improvement Initiative (QII) - Initiation and tracking.
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| Step 1: If you do not yet have a HARP account or an EIDM or EUA account, register for a HARP ID. For instructions on the process, refer to the HARP handout. Step 2: Once the HARP account has been created, log in to DARRT (https://darrt.cms.gov/) to submit your role request.
Which role do I choose? Each contractor must have at least one Security Official designated to process user requests or additional Security Official role requests. Capability | Role |
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This role should be given to the person at your organization who is responsible for approving, deleting, rejecting, deactivating role requests within your organization for Submitter and Support Contractor roles; generally, the Security Official. Users with this role will be able to:: | User Admin | Users with this role will be able to: Submit deliverable documentation for assigned deliverables View deliverable instances for assigned deliverables Create QII referrals Modify QII referrals View QII details Download QII documentation View reports
| Submitter | This role is for the CMS COR who is responsible for approving, rejecting, and acknowledging deliverables that are ready for review. Users with this role will be able to: View deliverable instances for assigned deliverables Download deliverable documentation Review deliverable instances (approve, reject, acknowledge) Create QII referrals View QII details Download QII documentation View reports
| Reviewer (COR) | * CMS SMEs should request a SME role in DARRT. Users with this role will be able to: View deliverable instances for assigned deliverables Download deliverable documentation Create QII referrals Delete QII referrals Modify QII referrals View QII details Download QII documentation View reports
| *SME | This role is reserved for the Application Development Organization (ADO). Do not request this role. | Application Admin | This role is reserved for CMS. Users with this role can create and modify deliverables. Do not request this role. | Admin (Deliverable) | This role is for users accessing DARRT for read-only purposes. | Support Contractor |
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| - Navigate to the DARRT URL darrt.cms.gov
- On the sign-in form, enter your existing HARP Username and Password
- Click Sign In
- You will be prompted to provide your Multifactor Authentication (MFA) information. If you did not set up your MFA during your HARP account registration, you will be prompted to set up your (MFA) method before logging in. See Step 2.
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Step 4: If you set up MFA in HARP, skip to Step 5. If you did not previously set up MFA during your HARP account set up or profile update for existing users, you will be prompted to set up MFA before logging into DARRT. HARP will present you with five multifactor authentication methods during your account registration process. Refer to HARP Help and FAQ for more information.
SMS and Voice Authentication: Will require that you enter a single-use security code that is sent to your designated device when prompted. |  Image Added
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Okta Verify: Will require that you download and install the Okta Verify app on your designated device. You will be requested to verify your identity by approving a push notification or by entering a one-time code during login the process. |  Image Added
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Google Authenticator: Will require that you download and install the Google Authenticator app on your designated device. You will be requested to verify your identity by entering a one-time code during the login process. |  Image Added
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After configuring your MFA, follow the instructions for your selected MFA method to gain access to DARRT. Note: The OKTA Verify and Google Authenticator options require an application to be downloaded for push notifications and single-use code to your mobile device.
Step 5: Select the ADD REQUEST button on the User Role Management screen. On the Add New Request modal, select the Contract, Task, User Role, and Assignment(s) you require, then click Submit.  Image Added
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Note that a separate role request must be selected for each contract for users such as Reviewers (CORs) who are responsible for multiple contracts. |
For descriptions on DARRT roles, refer to DARRT Roles to review roles before selecting a role.
Step 6: After submitting your request, DARRT will present you with a role request confirmation.  Image Added
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Once you have completed your role selection, you will be redirected to the User Requests page where you can review your pending requests. A notification email regarding your request will be sent by DARRT. |
Step 7: The submitted role request will be reviewed for approval or rejection by your designated Security Official. |
DAART Welcome Handout DARRT: How to Request a Role, Contract, Task, and Assignments |
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Data & Analytics
ISG is working on Data & Analytics modernization tasks |
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SERVICENOWServiceNow is the backend ticketing tool that the QualityNet Service Desk and HCQIS community use for logging something not working correctly (Incidents) or requesting something new (Service Requests). When a user opens a new ticket, the ServiceNow app will email them with the ticket reference number and status. To inquire on the status of a ticket, users may reply to the ServiceNow email notification with additional information or log into the ServiceNow portal to view the status and/or add comments in real-time. ServiceNow Portal: https://cmsqualitysupport.servicenowservices.com/sp_essTraining Resources: Getting Started with ServiceNow ServiceNow Welcome Handout Download Frequently Asked Questions Post Login Resources Getting Started in ServiceNow Training Videos: | Column |
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Data & AnalyticsISG is working on Data & Analytics modernization tasks that include a Centralized Data Repository (CDR) in the HCQIS Cloud and an implementation of the new SAS Viya analytics tool for CCSQ users. The CDR will offer convenient, secure, and more timely access to CCSQ Quality data, as well as access to Claims data sourced from CMS systems of record. SAS Viya functionality will include data wrangling, data visualization, basic statistics, and advanced modeling capabilities. Goals include: Improving Data & Analytic experiences for QIO 12th SOW and other CCSQ users; Modernizing current analytic platforms and data repositories; Improving data timeliness; Reducing data duplication; Simplifying/automating data access request process; Maturing data governance; Increasing data quality and security; and Increasing collaboration and data sharing for internal/external stakeholders. Visit the main CCSQ Data & Analytics Modernization page for additional details.
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| This briefly and succinctly describes the essential steps to getting started with Quality Analytics Step 1: In order to have access to data in CDR a Data Use Agreement (DUA) needs to be in place and provided to the CDR team. - Work with your COR to get your DUA established
- The COR should send the DUA information to the HCQIS_Data@hcqis.org mailbox for provisioning access to the CDR
Step 2: Get HARP ID. For instructions on the process, refer to the HARP page. Step 3: Once the HARP account has been created, log in to HARP and request SAS Viya via a HARP User Role. - For general instructions on this process, visit the HARP page.
- For Security Official (SO) specific instructions, see SO section below.
Step 4: The organization's SO approves the user role request. Step 5: User can access applicable platforms and tools, such as SAS Viya, after a 24 hour period following the confirmation email. | Panel |
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| Once you have created your HARP account (For instructions on the process, refer to the HARP page), or if you have an EIDM or EUA account, the next step is to request a SAS Viya User Role. For specific instructions on how to request a Security Officer role, visit the SAS Viya SO Role Request Process page. For instructions on how to request a SAS Viya Viewer or SAS Viya Analyst role, expand the steps below to view the process.
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Note, a "Viewer" is someone who has the capability to view reports and dashboard created in SAS Visual Analytics/Visual Statistics. This group of users cannot run any SAS code, create or edit reports in SAS Visual Analytics/Visual Statistics, or conduct any text analytics. This group is for managers/directors/executives who may need to view reports that an analyst has created. An "Analyst" is someone who has the ability to write and run SAS code to process and analyze data using SAS Studio, create and edit reports in SAS Visual Analytics, run text analytics using SAS Visual Text Analytics, load data into CAS using the various SAS Viya applications. |
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| title | Step 6: You will be notified via email when your role has been approved. |
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| Once your role has been approved by your SO, you will receive a confirmation email. However, it will take 24 hours from when you get the email to when you will have access to SAS Viya. |
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| Each organization needs to designate a Security Official (SO) who will be responsible for approving individuals for access to QualityNet Analytics services, including SAS Viya, within their organization. Below are the steps for requesting to be assigned as an SO. The submitted request will be sent to the Master Slack SO for approval. Once the request is approved, the organization SO will have full access to approve members of your organization for access to SAS Viya. Once you have created your HARP account (For instructions on the process, refer to the HARP page), or if you have an EIDM account, the next step is to request the SAS Viya SO role. Expand the steps below to view the process.
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| title | Step 1: Login to your HARP account which will take you to your User Profile. From there, select “User Roles” |
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| title | Step 6: You will be notified via email when your role has been approved. |
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| A designated Master Security Office (MSO) will approve or reject SO role requests. Once your role has been approved, you will then have access to approve the members of your organization for access to SAS Viya. For instructions on how to do this, please refer to the HARP Security Official Role video on the HARP page. Once approved as an SO, you will also have the SAS Viya Analyst role. However, it will take 24 hours from when you get the email to when you will have access to SAS Viya. |
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QualityNet Analytics Welcome Handout Download Data & Analytics User Guides Data & Analytics User References Frequently Asked Questions
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NOTE: The new version of SAS Studio 5.2 includes changes, as described here.
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PRSProgram Resource System (PRS) is a repository of demographic information for hospital providers in the Centers for Medicare & Medicaid Services (CMS), Survey and Certification System (CASPER), and Quality Improvement and Evaluation System (QIES). PRS assists Quality Improvement Organizations (QIOs) and Program Support Contractors in maintaining CMS Programs and providing hospital information used in HQR applications. Training Resources: | Expand |
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| title | Getting Started with PRS |
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| Prerequisites- Symantec VIP – Refer to the Symantec VIP with QualityNet Account Registration handout for installation instructions.
Requesting Access to Program Resource System (PRS):Step 1: Security Administrator (SA) registers first at https://www.qualitynet.org/ - Click Register in upper right corner
- Scroll down to the section that states: I am a Security Administrator
- Download the form QualityNet Security Administrator Registration Packet
- Follow the directions on SA downloadable form
- Submit form to QualityNetRegistration@ventechsolutions.com
Step 2: Once you, the SA, have been provided access via QualityNet, you can then gather the information for each user that needs Basic User access and create new users as follows SA access must be complete before requesting individual user access - Select Hospital Quality Reporting from the Drop-down
- Log in with your QualityNet account and enter your Symantec VIP token in the Security Code field
- When you first log in, you will be asked to change your password, answer a set of security questions, and provide your Symantec VIP security token (two-factor authentication)
- Select the ‘Create’ option to add basic users and follows steps to submit registration for each user
- Provide signed registration forms to QualityNetRegistration@ventechsolutions.com
- Once the you receive confirmation that the users have been added, each user can now log in using the New User Enrollment link at New User Enrollment Process.
- When users first log in, they will also be asked to change their password, answer a set of security questions, and provide their Symantec VIP security token (two-factor authentication)
Step 3: Once users have been provided Basic Access, you can grant roles to the users: - Log into the QualityNet portal with your QualityNet credentials at https://cportal.qualitynet.org/QNet/pgm_select.htm
- Select Hospital Quality Reporting from the drop-down
- Log in with your QualityNet account and enter your Symantec VIP token in the Security Code field
- Refer to the QualityNet User Guide, link below, for assistance in requesting roles by the SA for users, as well as other administrative tasks such as password resets
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CASPERThe Certification And Survey Provider Enhanced Reports (CASPER) system enables users to connect electronically to the National Reporting Database. The Payroll-Based Journal (PBJ) system is a data entry application used to collect facility staffing data and census information. PBJ is strictly MDS (Minimum Data Set – Nursing Home provider)-related information. Training Resources: | Expand |
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| title | Getting Started with CASPER |
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| Prerequisites- All users requesting CASPER access must first have access to Zscaler. For instructions on the process, refer to the Zscaler handout.
Registering for CASPER PBJStep 1: Navigate to the CMS Network and follow the access request instructions on the site. IDs are processed in the order they are received. You will receive two emails from MDCN.mco@palmettogba.com. The first email will have your assigned login ID.The second email will have your password and links to install documents, FAQs, and contact information. Step 2: Use the QIES online User Registration tool to obtain a QIES Submission ID.
Once you have registered for a CMSNet User ID, you will receive an email from MDCN.mco@palmettogba.com with your login information. Using this login information, you will connect through the “CMS Secure Access Service”. Step 3: Once you have securely connected, select the “CMS QIES Systems for Providers” link to access the QIES online “User Registration” tool. Note: New users must utilize the online “User Registration” tool to obtain a QIES Submission login ID (the only exception is Corporate/Third-Party accounts).Step 4: From the “CMS QIES Systems for Providers” page, select the “CASPER Reporting” link, and log in to the CASPER Reporting application with your user ID and password. Log in to Casper PBJ, as shown in https://qtso.cms.gov/system/files/qtso/cspr_sec2_mds_prvdr_2.pdf, using your QIES credentials. CASPER Welcome Handout CASPER User’s Guide| 1.0.mp4 | | width | 100% |
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FILECLOUD
FileCloud allows users to upload and download contract-related files and documents while operating within the HCQIS cloud. (FileCloud User Guide) Features include: - File Management: Create and delete new folders, upload/download files and contract deliverables
- Internet-Facing: Explore files using any web browser without the need for connecting to the HCQIS network
- File Versioning: Collaborate effectively using unlimited automatic file versioning
- Cross-organizational Collaboration: Create team-level folders, where CMS employees and HCQIS contractor employees can upload, edit, and share files in a centralized location
Training Resources: Getting Started with FileCloud FileCloud Handout Download FileCloud User Guide Frequently Asked Questions
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MFT
Managed File Transfer ("MFT") refers to a software or a service that manages the secure transfer of data from one computer to another through a network (e.g., the Internet). MFT is a managed file transfer solution that automates and secures file transfers using a centralized enterprise-level approach. MFT is a comprehensive solution that will manage file transfer, file sharing, secure FTP, and automation needs through a single interface. MFT is the Enterprise Services replacement for Axway Data Exchange.
Managed File Transfer (MFT) provides the ability to transfer files securely to another user. Users must be registered in HARP and have an MFT Web User role approved to send and receive files. Non-Authenticated functions allows a file to be sent from a registered user to a non-registered user. In addition, elevated permissions can be granted as Administrators to perform development work or request designation as a Security Official. Instructions for obtaining these roles are below.
Training Resources: Getting Started with MFT MFT Welcome Handout Download MFT User Web Guide MFT End User Guide Frequently Asked Questions |
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PRS
Program Resource System (PRS) is a repository of demographic information for hospital providers in the Centers for Medicare & Medicaid Services (CMS), Survey and Certification System (CASPER), and Quality Improvement and Evaluation System (QIES). PRS assists Quality Improvement Organizations (QIOs) and Program Support Contractors in maintaining CMS Programs and providing hospital information used in HQR applications.
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| Prerequisites- Symantec VIP – Refer to the Symantec VIP with QualityNet Account Registration handout for installation instructions.
Requesting Access to Program Resource System (PRS):Step 1: Security Administrator (SA) registers first at https://www.qualitynet.org/ - Click Register in upper right corner
- Scroll down to the section that states: I am a Security Administrator
- Download the form QualityNet Security Administrator Registration Packet
- Follow the directions on SA downloadable form
- Submit form to QualityNetRegistration@ventechsolutions.com
Step 2: Once you, the SA, have been provided access via QualityNet, you can then gather the information for each user that needs Basic User access and create new users as follows SA access must be complete before requesting individual user access
- Select Hospital Quality Reporting from the Drop-down
- Log in with your QualityNet account and enter your Symantec VIP token in the Security Code field
- When you first log in, you will be asked to change your password, answer a set of security questions, and provide your Symantec VIP security token (two-factor authentication)
- Select the ‘Create’ option to add basic users and follows steps to submit registration for each user
- Provide signed registration forms to QualityNetRegistration@ventechsolutions.com
- Once the you receive confirmation that the users have been added, each user can now log in using the New User Enrollment link at New User Enrollment Process.
- When users first log in, they will also be asked to change their password, answer a set of security questions, and provide their Symantec VIP security token (two-factor authentication)
Step 3: Once users have been provided Basic Access, you can grant roles to the users:
- Log into the QualityNet portal with your QualityNet credentials at https://cportal.qualitynet.org/QNet/pgm_select.htm
- Select Hospital Quality Reporting from the drop-down
- Log in with your QualityNet account and enter your Symantec VIP token in the Security Code field
- Refer to the QualityNet User Guide, link below, for assistance in requesting roles by the SA for users, as well as other administrative tasks such as password resets
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PRS Welcome Handout QualityNet User Guides |
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SERVICENOW
ServiceNow is the backend ticketing tool that the QualityNet Service Desk and HCQIS community use for logging something not working correctly (Incidents) or requesting something new (Service Requests). When a user opens a new ticket, the ServiceNow app will email them with the ticket reference number and status. To inquire on the status of a ticket, users may reply to the ServiceNow email notification with additional information or log into the ServiceNow portal to view the status and/or add comments in real-time.
ServiceNow Portal: https://cmsqualitysupport.servicenowservices.com/sp_ess
Training Resources: Getting Started with ServiceNow ServiceNow Welcome Handout Download Frequently Asked Questions Post Login Resources: Getting Started in ServiceNow
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QualityNet Forum
The QualityNet Forum is a dynamic and interactive forum where QIOs can share successes and difficulties and collaborate effectively. These topic-based conversations produce searchable threads where anyone can ask questions, comment, and troubleshoot as things arise allowing the community to learn and share collectively. Note: Atlassian credentials are required to access this content. Based on Atlassian license limitations, each organization is limited to three representatives per contract. To request access, please contact your organization's Security Official (SO).
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| url | https://qnetconfluence.cms.gov/display/QCF/ |
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Memos
QIO, HCQIS, and ESRD Memos This space is a repository for QIO, HCQIS, and ESRD memos (2019 and newer). Utilize this space to stay current on important and varied news that the memos deliver to the providers, networks, and contractors. Note: Atlassian credentials are required to access this content. Based on Atlassian license limitations, each organization is limited to three representatives per contract. To request access, please contact your organization's Security Official (SO).
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QTSO Technical Memos The QIES Technical Support Office (QTSO) site includes access to QTSO Memoranda from 2019 to the present. These memos provide information for providers, vendors, and CMS employees regarding the software supported by QTSO. Note: A HARP ID is required to access the memos. Refer to the QTSO HARP Account Registration site for information on gaining access. | Button Hyperlink |
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| The QualityNet Mailer is a list management system that can assist Application Development Organizations (ADOs) and contractors in communicating with large groups of end-users, program participants, and stakeholders. The system offers two types of lists: - Notification List: Provides a means to disseminate key product, program, and/or policy news and other information via email to a large group of list subscribers or designated recipients.
- Discussion List: Allows all list members to participate in open, ongoing email conversations regarding topics of interest, such as tools, best practices, idea-sharing, problem-solving.
All lists are made available via subscription from the Sign Up for Email Updates page of the QualityNet website. Public lists are offered for open subscription, while Private lists may be established for reaching a more select group of participants. Note: Private list members must be approved by the List Administrator. | Button Hyperlink |
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ISG Playbook
APIs