Overview

The art and science of determining what to build, and when, is often a convoluted process driven by business viability and technical feasibility. But what if prioritization could include what provides the greatest value to our customers?

Learning Objectives

Attendees will understand the Kano Method and other techniques for prioritizing backlogs that eliminates stakeholder bias, offers guidance for research planning that provides the best customer value, while supporting effective decision-making through the lens of customer data.

Details

• Duration: 3 hours  

• Level: Intermediate  

• Prerequisites: Recommend completion of Foundational Learning Path (FLP) courses HCD 101 Introduction to HCDHuman-Centered Design and LACE Agility Foundations plus HCD 102 Personas: Gain Empathy .

• Companion Courses: Consider HCD 103 Optimizing Usability with Site Analytics and or HCD 105 Survey Design Best Practices. 

• Attendee types: All CMS development teams, leaders, SMEs, policy staff, management supporting CMS policy, business, products and servicesfor Improved Ideation and Implementation.

• Class type: Remote w/ interactive and collaborative exercises.

 Contact us at HCD@cms.hhs.gov for questions about the training.

Who Will Benefit?

Achieve Your Certification

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Div To earn a Certificate of Completion from CCSQ’s Human-Centered Design Center of Excellence, participants must complete the full duration of the training course and you will receive a dated and verified Electronic Certificate (PDF). Certificates are sent to your email within two weeks of completion. Time spent learning contributes to your continued education/training tracker and enhancesyour proficiency in Human-Centered Design. Upon completion of your certificate, showcase it on your resume and LinkedIn profile to demonstrate your expertise.  Duration of learning: 3 hours / 180 mins Earn your CCSQ HCD certification today and register for upcoming training courses.
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