.Sam Chapman has been with the IRS since 2021 working with the User Experience and Design team in Online Services. He is the User Experience lead for IRS.gov and Public User Portal apps, with the primary focus on methods for User Experience research. Sam has had over 25 years of experience as a Human Factors and Usability expert, working for several companies like IBM, HP, Staples, and Circuit City, as well as several consulting positions with various Federal agencies. Sam is an avid Fly angler and kayaker. Sam has three grown children, and he lives in Virginia Beach, Virginia with his wife. Image Added
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