ISG Playbook
APIsThe HCD Center of Excellence is a team of dedicated individuals managed from a common central point, separate from the functional areas that it supports within a practice or organization. Because our community is made up of CCSQ employees and contractors, it is critical to have resources available to the community to aid with education and onboarding, ultimately to increase productivity.
The following resources are made available to educate, inform, and set up community stakeholders for success.
Methods
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HCD is a creative approach to problem solving via a repeatable process. Think of these methods as a guide for your HCD journey, ensuring you are putting people first when solving difficult business problems. |
Enterprise Personas
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A Persona is a fictitious chcing a segment of real-world people impacted by your product, service or policy. It is based on information gathered via research, both qualitative and quantitative. A persona relays an individual’s needs and goals, defining the crux of who they are. The HCD CoE offers QualityNet (QNet) enterprise personas for teams to leverage so they can make informed decisions that impact their target customers. |
HCD follows a series of well defined methods for analysis, design, and evaluation of hardware, software, and web interfaces. The HCD process is iterative, generally predictable, and repeatable. Research, design, and evaluation steps are built in from the first stage of each project, and they continue throughout to implementation.
Learn about the steps and methods used at each phase of the Human-Centered Design process.
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Create a shared understanding of the problem that you're trying to solve; Who, What, Where and How
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Gain empathy by talking to and observing your customers. |
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Sense-making by gathering available research, data, information to find themes, organizing into patterns and discovering insights. |
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Ideas without limits. |
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Reduce your ideas to those that are desirable, feasible and viable, and make as interactive as possible so you can get feedback about the experience. |
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You are not done. Continue to iterate, refine and enhance based on user feedback and metrics |
Blog
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Methods |
Recommended Reading
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What is the HCD CoE team reading? Get more information about the following resources:
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Videos
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View short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking. |
