FileCloud allows users to access, share, and sync files and documents while operating within the HCQIS Cloud. It provides fast, reliable, and secure connectivity to files and documents. (FileCloud User Guide)
Features include:
File Management: Create new folders, delete files and folders, and explore your files from anywhere
Preview: Preview documents and PDFs
Multiple Application Support: Open your downloaded files using other installed applications
File Versioning: Collaborate effectively using unlimited automatic file versioning
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The following organizations have been approved to receive access to FileCloud:
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title | Requesting a FileCloud User Role |
If you do not yet have a HARP account or an EIDM account, register for a HARP ID. (For instructions on the process, refer to the HARP page)
Step 1: Once your HARP account has been created, log into HARP and request a FileCloud account via User Roles:
- Select the “QualityNet-FileCloud” Program
- Select your Organization
- Select a FileCloud Member role (Security Officer (SO) or User)
Step 2: Your organization's SO approves the user role request. You will be notified via email when your role has been approved.
Step 3: Send your SO your HARP ID. This step is required to gain access to team folders.
Step 4: Login to FileCloud at https://filecloud.hcqis.org using your HARP credentials.
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Once your SO has provided your HARP ID to the FileCloud Onboarding Team and you login to FileCloud, you will have access to team folders. SO’s should forward HARP IDs to the FileCloud Onboarding Team via email |
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Video coming soon! |
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Feel free to contact the service desk @ 866-288-8914 or via email at qnetsupport@hcqis.org if you need assistance. Business hours are 7 am- 7 pm CDT Monday through Friday. |
FAQs
GENERAL | ACCESS | WORKING IN FILECLOUD
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title | General |
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FileCloud allows users to access, share, and sync files and documents while operating within the HCQIS Cloud. It provides fast, reliable, and secure connectivity to files and documents. Features include: File Management: Create new folders, delete files and folders, and explore your files from anywhere Preview: Preview documents and PDFs Multiple Application Support: Open your downloaded files using other installed applications File Versioning: Collaborate effectively using unlimited and automatic file versioning |
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The following organizations have been approved to receive access to FileCloud:
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Your Security Officer (SO) is the person designated by a line of business (LoB) or other CMS contractor who has the authority to approve requests for FileCloud access. |
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title | Access |
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For instructions on how to register for a HARP account, visit the HARP page. |
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Users must register for a HARP ID. Once the HARP account has been created, log into HARP and request a QualityNet FileCloud account via a HARP User Role. (See "Requesting a User Role" process above.) For additional information regarding HARP ID's and instructions on this process, visit the HARP page. |
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Yes, a HARP ID or an EIDM account is required to access the FileCloud application. For instructions on this process, visit the HARP page. |
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No, you must use your HARP ID in order to access FileCloud. |
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Per CMS request, FileCloud users will not be able to access the application from mobile devices or use the following apps: FileCloud Mobile, FileCloud Sync, and File Sharing |
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FileCloud Mobile, FileCloud Sync, and File Sharing applications have been disabled per CMS request. Users should utilize their team folder when file sharing is needed. |
title | Can I access my files without an internet connection? |
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FileCloud Drive is an app that permits mapping of FileCloud to your local device, but must be installed at the admin level. Please contact the service desk @ 866-288-8914 or via email at qnetsupport@hcqis.org if you have this requirement.
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Login to FileCloud at https://filecloud.hcqis.org using your HARP credentials |
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During the HARP User Role request process, users should forward their HARP ID to their organization's SO. Once your SO has provided your HARP ID to the FileCloud Onboarding Team and you login to FileCloud, you will have access to team folders. SO’s should forward HARP IDs to the FileCloud Onboarding Team via email HIDS-Contractor-Onboarding@hcqis.org |
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During the User Role request process, users will forward you their HARP ID. Once they provide you with their HARP ID, you should forward it to the FileCloud Onboarding Team via email HIDS-Contractor-Onboarding@hcqis.org Users will not have access to their team folders until they have provided you their HARP ID and they first login to FileCloud. |
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title | Working in FIlecloud |
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Yes. FileCloud is regularly backed-up. Feel free to contact the service desk @ 866-288-8914 or via email at qnetsupport@hcqis.org if you need assistance. |
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Files can be moved by uploading files from your local device. For unusually large file transfers or unique conditions you may contact the service desk @ 866-288-8914 or via email at qnetsupport@hcqis.org |
title | Are documents stored under “My Files” visible to anyone on my team? |
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No. Shared files should be stored in your organization's team folder(s).
To obtain access to team folders, users should forward their HARP ID to their organization's SO during the User Role registration process.
Once the SO has provided your HARP ID to the FileCloud Onboarding Team and you login to FileCloud, you will have access to team folders.