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FileCloud allows users to access, share, and sync files and documents while operating within the HCQIS Cloud. It provides fast, reliable, and secure connectivity to files and documents. (FileCloud User Guide)

Features include:

File Management: Create new folders, delete files and folders, and explore your files from anywhere

Preview: Preview documents and PDFs

Multiple Application Support: Open your downloaded files using other installed applications

File Versioning: Collaborate effectively using unlimited automatic file versioning

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title	Who will get FileCloud?

The following organizations have been approved to receive access to FileCloud:

12th Statement of Work (SOW) NQIIC TO1
12th Statement of Work (SOW) BFCCs
12th Statement of Work DVAC (NAS Support contractors) and
11th SOW ESRD Networks and ESRD NCC contractors (TBD)

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title	Requesting a FileCloud User Role

If you do not yet have a HARP account or an EIDM account, register for a HARP ID. (For instructions on the process, refer to the HARP page)

Step 1: Once your HARP account has been created, log into HARP and request a FileCloud account via User Roles:

Select the “QualityNet-FileCloud” Program
Select your Organization
Select a FileCloud Member role (Security Officer (SO), User or Viewer)

Step 2: Your organization's SO approves the user role request. You will be notified via email when your role has been approved.

Step 3: Send your SO your HARP ID. This step is required to gain access to team folders.

Step 4: Login to FileCloud at https://filecloud.hcqis.org using your HARP credentials.

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title	Accessing Team Folders

Once your SO has provided your HARP ID to the FileCloud Onboarding Team and you login to FileCloud, you will have access to team folders.

SO’s should forward HARP IDs to the FileCloud Onboarding Team via email
HIDS-Contractor-Onboarding@hcqis.org

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title	Navigating HCQIS FileCloud

Video coming soon!

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title	Need Help ?

Feel free to contact the service desk @ 866-288-8914 or via email at qnetsupport@hcqis.org if you need assistance.

Business hours are 7 am- 7 pm CDT Monday through Friday.

FAQs

GENERAL | ACCESS | WORKING IN FILECLOUD

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title	General

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title	What is FileCloud?

FileCloud allows users to access, share, and sync files and documents while operating within the HCQIS Cloud. It provides fast, reliable, and secure connectivity to files and documents.

Features include:

File Management: Create new folders, delete files and folders, and explore your files from anywhere

Preview: Preview documents and PDFs

Multiple Application Support: Open your downloaded files using other installed applications

File Versioning: Collaborate effectively using unlimited and automatic file versioning

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title	Who is eligible for FileCloud?

The following organizations have been approved to receive access to FileCloud:

12th Statement of Work (SOW) NQIIC TO1
12th Statement of Work (SOW) BFCCs
12th Statement of Work DVAC (NAS Support contractors) and
11th SOW ESRD Networks and ESRD NCC contractors (TBD)

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title	Who is my Security Officer (SO)?

Your Security Officer (SO) is the person designated by a line of business (LoB) or other CMS contractor who has the authority to approve requests for FileCloud access.

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title	Access

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title	How do I register for a HARP account?

For instructions on how to register for a HARP account, visit the HARP page.

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title	How do I request access to FileCloud?

Users must register for a HARP ID. Once the HARP account has been created, log into HARP and request a QualityNet FileCloud account via a HARP User Role. (See "Requesting a User Role" process above.)

For additional information regarding HARP ID's and instructions on this process, visit the HARP page.

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title	Do I need a HARP ID to gain access to FileCloud?

Yes, a HARP ID or an EIDM account is required to access the FileCloud application. For instructions on this process, visit the HARP page.

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title	Will my active directory credentials allow access to FileCloud?

No, you must use your HARP ID in order to access FileCloud.

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title	Will I be able to access FileCloud from my mobile device?

Per CMS request, FileCloud users will not be able to access the application from mobile devices or use the following apps:

FileCloud Mobile, FileCloud Sync, and File Sharing

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title	How do I share files using FileCloud?

FileCloud Mobile, FileCloud Sync, and File Sharing applications have been disabled per CMS request. Users should utilize their team folder when file sharing is needed.

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title	Can I access my files without an internet connection?

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An internet connection is required to access the cloud-based application by logging in tohttps://filecloud.hcqis.org using your HARP credentials.

FileCloud Drive is an app that permits mapping of FileCloud to your local device, but must be installed at the admin level. Please contact the service desk @ 866-288-8914 or via email at qnetsupport@hcqis.org if you have this requirement.

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title	How do I login to FileCloud?

Login to FileCloud at https://filecloud.hcqis.org using your HARP credentials

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title	How do I get access to "Team Folders" in FileCloud?

During the HARP User Role request process, users should forward their HARP ID to their organization's SO.

Once your SO has provided your HARP ID to the FileCloud Onboarding Team and you login to FileCloud, you will have access to team folders.

SO’s should forward HARP IDs to the FileCloud Onboarding Team via email HIDS-Contractor-Onboarding@hcqis.org

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title	As an SO, how to I grant users access to Team Folders?

During the User Role request process, users will forward you their HARP ID.

Once they provide you with their HARP ID, you should forward it to the FileCloud Onboarding Team via email HIDS-Contractor-Onboarding@hcqis.org

Users will not have access to their team folders until they have provided you their HARP ID and they first login to FileCloud.

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title	Working in FIlecloud

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title	Can deleted files be recovered?

Yes. FileCloud is regularly backed-up. Feel free to contact the service desk @ 866-288-8914 or via email at qnetsupport@hcqis.org if you need assistance.

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title	How would I migrate my current files into Filecloud?

Files can be moved by uploading files from your local device. For unusually large file transfers or unique conditions you may contact the service desk @ 866-288-8914 or via email at qnetsupport@hcqis.org

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title	Are documents stored under “My Files” visible to anyone on my team?

No. Shared files should be stored in your organization's team folder(s).

To obtain access to team folders, users should forward their HARP ID to their organization's SO during the User Role registration process.

Once the SO has provided your HARP ID to the FileCloud Onboarding Team and you login to FileCloud, you will have access to team folders.

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