September 28, 2023 The American public spends approximately 11.5 billion hours per year filling out federal government forms, and form complexity can result in lack of submission or completion and errors that can have far-reaching consequences. On Thursday, September 28th, Stephanie Tepper and Blair Read from the General Services Administration’s (GSA) Office of Evaluation Sciences (OES) joined the CCSQ HCD Community of Practice to discuss the digital forms evaluation project and share how five GSA offices and the public worked together to improve federal forms. During the Community of Practice, Stephanie and Blair discussed how to: - Build and use evidence in the federal government,
- Utilize data analytics and user feedback, and
- Evaluate the impact of form changes.
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Stephanie Tepper – Associate Fellow at the Office of Evaluation Sciences |