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idQNet Mailer


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titleAbout

Under ConstructionProgram Resource System (PRS) is a repository of demographic information for hospital providers in the Centers for Medicare & Medicaid Services (CMS) System. PRS assists Quality Improvement Organizations (QIOs), QMARS, DARRT, and Program Support Contractors in maintaining CMS Programs and providing hospital information used in Hospital Quality Reporting (HQR) applications.




Under Construction

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titleGetting Started
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titleFAQ

Requesting Your PRS 2.0 Role in HARP

A HARP account and a PRS 2.0 Role are required to access PRS 2.0. 

  1. If you do not yet have a HARP, EIDM, or EUA account, you will need to register for a HARP ID. For instructions on the HARP registration process, refer to the HARP page. (hyperlink to:  https://qnetconfluence.cms.gov/display/HS/HARP)
  2. Once the HARP account has been created, log into HARP and request a PRS role.
  3. Select User Roles from the top of the page, then select Request a Role.
  4. On the Select a Program page, select QualityNet Workspace.
  5. On the Select an Organization page, select ESS PRS.
  6. Select the role you need from the list: PRS General User, PRS BFCC Editor, PRS HSAG Editor.
    1. PRS Security Official is reserved for the internal team only.
  7. Subscribe to our PRS 2.0 Mailer list https://qualitynet.cms.gov/listserv-signup

We will review and approves role request and notify you via email when your request has been submitted and again when your role has been approved or denied.Under Construction



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titleResourcesFAQs
Under Construction

FAQs



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titleGeneral


Expand
titleWhat is PRS 2.0?

The Program Resource System 2.0 (PRS 2.0) is a repository of demographic
information for hospital providers in the Centers for Medicare & Medicaid Services
(CMS) residing within the Enterprise Shared Services (ESS) QualityNet Workspace.
PRS 2.0 is the new version of PRS (referred to now as PRS 1.0).


Expand
titleWhat is the difference between PRS 1.0 and PRS 2.0?

PRS 1.0 (formerly PRS) is the predecessor and legacy system that PRS 2.0 has
replaced. PRS 1.0 is owned by HQR and is still being used for any modules and data
that have not yet been built into PRS 2.0.


Expand
titleWho uses PRS 2.0?

PRS 2.0 is used by 4 main user groups:

  1. BFCC-QIOs
  2. QIN-QIOs
  3. HSAG
  4. Service Center

These groups are all internal CMS contractors who use PRS 2.0 to access
CMS/provider data in a single location. BFCC-QIOs and HSAG have a subset of users
that are responsible for updating information in PRS 2.0, while QIN-QIOs and Service
Center use PRS 2.0 entirely view-only.


Expand
titleHow do I access PRS 2.0?

A PRS 2.0 HARP role is required to access PRS 2.0. Once your HARP role has been
approved, you can access PRS 2.0 via the Quality Net Workspace Portal 


Expand
titleWhat user roles are available in PRS 2.0?

There are currently three roles available in PRS 2.0:

  1. PRS General User (read-only)
  2. BFCC Editor
  3. HSAG Editor


Expand
titleI don’t have a PRS 2.0 role yet, how do I request one?

If you are new to PRS 2.0 and would like to access the system, please follow these steps:

  1. Log into HARP and navigate toUser Roles
  2. SelectRequest a Role in HARP
  3. On the Select a Program page, select QualityNet Workspace
  4. On the Select an Organization page, select ESS PRS
  5. UnderRoles, select (as applicable) PRS General User, BFCC Editor, or HSAG Editor and Submit.
  6. Once the role is approved you can login to PRS 2.0 within Qualitynet Workspace.


Expand
titleWhat modules have been released in PRS 2.0?

As of March 5, 2024, the following modules are available in PRS 2.0:

  1. Health Service Provider (+ edit capability)
  2. Beneficiary
  3. Medicare Advantage (MA) Plan
  4. Physician 
  5. Physician Member (Not a separate module, included in Physician) 
  6. Physician Group 


Expand
titleWhat are the HSP module expanded edits in PRS 2.0?

HSP module expanded edits in PRS 2.0 provide the ability to add/edit the following
data:

  • HSP Details (including add/edit new CCNs/Providers)
  • Physical Location
  • Cross Reference
  • Unit bed

HSP module expanded edits do notinclude the ability to add/edit:

  • QIO defined fields
  • FI/Carrier/MAC


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titleWith the introduction of HSP module expanded edits, will PRS 2.0 replace iQIES as the source of truth?

iQIES will remain the source of truth for the data present in PRS 2.0 HSP Module.
The expanded edits create an opportunity for users to add/edit HSP details for the
above referenced fields and create CCNs/Providers directly in PRS 2.0.

As the source of truth for this data (iQIES) cannot be changed, PRS 2.0 will identify
the additions and edits made within PRS 2.0 as “community updated records”,
which are considered “unverified” to the source of truth data.

The reasoning for this is because there is no approval to push the PRS 2.0 data back
to the source (iQIES) for reconciliation.

The user community will be able to toggle between the iQIES data source of truth
and fields edited directly in PRS 2.0 will be visually identified as “community” edits


Expand
titleHow do I access the Physician Module?

To access the Physician Module, click on the Physician link on the PRS 2.0 left hand side nav bar.


Expand
titleHow do I find a physician?

Once in the Physicianmodule, you can search for a physician using two methods:

  1. Basic Search - Search by Name, NPI or UPIN
  2. Advanced Search - Search by First Name, Last Name, City, State, CMS Region, Address,
    Zip Code, or NPI


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titleHow do I view a physician's details?

From the Physician search results screen, click on a Physician’s NPI number to open their details.


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titleWhat information is available about a Physician in PRS 2.0?
  • Physician Information (e.g. Name, Medical school, NPI, Medicare participation status)
  • Contact Details
  • Specialty
  • Group Practice Membership
  • License Information
  • Sanction Status
Expand
titleHow do I access the Physician Group Module?

To access the Physician Group Module, click on the Physician Group link on the PRS 2.0 left hand side nav bar.

Expand
titleHow do I find a Physician Group?

Once in the Physician Group module, you can search for a physician group using two methods:
1.Basic Search - Search by Group Name or Group NPI
2.Advanced Search - Search by Group Name, Group NPI, Group Provider Number, City,
State, CMS Region, Address, Zip Code, or Specialty

Expand
titleHow do I view a Physician Group's details?

From the Physician Group search results screen, click on the Group’s NPI number to open their 
details.

Expand
titleWhat information is available about a Physician Group in PRS 2.0?
  • Physician Group Information (e.g. Name, NPI, Medicare participation status)
  • Contact Details
  • Group Specialty
  • Sanction Status
Expand
titleWhat is the timeline to complete the remaining modules?


PRS 2.0 Module Name

Status

Additional Details

QIO

N/A

At the 4/2/24 PRS 1.0 Module Decommission meeting,
CMS confirmed this module will not be developed in PRS
2.0

QIO Defined Titles

N/A

At the 4/2/24 PRS 1.0 Module Decommission meeting,
CMS confirmed this module will not be developed in PRS
2.0

FI/Carrier/MAC

N/A

At the 4/2/24 PRS 1.0 Module Decommission meeting,
CMS confirmed this module will not be developed in PRS
2.0

Vendor, Waiver

N/A (Not owned by ESS)

HQR will incorporate into their
Next Gen system



Expand
titleWhat is System-to-System Authentication?

System-to-System Authentication allows ADOs to connect their system(s) directly
with PRS 2.0 using a service token, eliminating the need for user roles.Once
connected, your integrated system will have full access to all PRS 2.0 APIs and will
be able to pull any PRS 2.0 data needed directly into your system.


Expand
titleWhat type of API's are available in PRS 2.0?

The complete list of PRS 2.0 APIs can be found here.


Expand
titleHow do I connect my system to PRS 2.0 using System-to-System Authentication?

The steps to get started for System-to-System Authentication are as follows:

  1. Please reach out to the PRS 2.0 team on Slack (#help-prs2) to notify us that your ADO is ready for System-to-System Authentication onboarding.
    1. We will work with you to create a request with HARP to set up a System-to-System Okta Account for your ADO on the QualityNet Platform.
    2. The HARP team will create tickets with OIT for the new account request and will provide the requesting ADO with a clientID and clientSecret.
  2. Once the HARP request has been completed, please provide us with the clientID and the roles you need (e.g., PRS_GENERAL_USER).
    1. Please DO NOT give us the clientSecret.
  3. We will create a Jira ticket and assign it to our dev team for implementation.
  4. We will confirm back to the requesting ADO once implementation has been completed.


Expand
titleWhat are the current data sources for PRS 2.0 and when is the data refreshed?


PRS 2.0
Modules

Current Data
Source

Details

Data Update
Frequency

HSP

iQIES

PRS 2.0 specific HSP fields
are editable (e.g., Contact
Information, MOA fields,
Physician
Acknowledgement
Monitoring)

iQIES data updated
in PRS 2.0 daily.

Beneficiary

BIC

APIs used to access BIC

Real-time

Medicare
Advantage (MA)
Plan

HPMS

Accessed through CDR

Refreshed weekly
every Monday – jobs
complete by 8am ET

Physician 

PECOS

Data is processed from the MDM dataset

Refreshed weekly every Sunday Evening 

Physician Group

PECOS

Data is processed from the
MDM dataset

Refreshed weekly every
Sunday evening



Expand
titleWhat should I do if I find a data discrepancy in PRS 2.0?

Since PRS 2.0 serves as a system of reference by aggregating data from multiple origin sources, any data discrepancies found need to be addressed in the source system to be reflected correctly in PRS 2.0. To resolve a data discrepancy, please log a ServiceNow ticket with the relevant data source as per the table below.

Alternatively, you may also update some of the data within the HSP Module, but these changes are considered "community edits" and will only be saved locally in PRS 2.0. They will not overwrite the data from the source (Please see What are the HSP module expanded edits in PRS 2.0? for more information).

PRS 2.0 Modules

Current Data Source

Data Update Frequency

Point of Contact (PoC) to resolve data inquiries at the Source

HSP

iQIES

iQIES data
updated
in PRS 2.0
daily.

Please reach out to ServiceNow requesting a
ticket to be opened with ADO-PASCID-iQIES &
QTSO T3 Support

Beneficiary

BIC

Real Time

Please reach out to ServiceNow requesting a
ticket to be opened with BIC team.

NOTE: Since BIC is external to CCSQ, the helpdesk will need to redirect the ticket to the CMS Enterprise for coordination outside of CCSQ

Medicare
Advantage (MA)
Plan

HPMS

Refreshed
weekly
every Monday
– jobs
complete by
8am ET

Please reach out to ServiceNow requesting a
ticket to be opened with HPMS team.

NOTE: Since HPMS is external to CCSQ, the helpdesk will need to redirect the ticket to the CMS Enterprise for coordination outside of CCSQ

Physician 

PECOS 

Refreshed weekly every Sunday Evening 

Please reach out to ServiceNow requesting a ticket to be opened with PECOS team.

NOTE: Since PECOS is external to CCSQ, the helpdesk will need to redirect the ticket to the CMS Enterprise for coordination outside of CCSQ

Physician  Group 

PECOS 

Refreshed weekly every Sunday Evening 

Please reach out to ServiceNow requesting a ticket to be opened with PECOS team.

NOTE: Since PECOS is external to CCSQ, the helpdesk will need to redirect the ticket to the CMS Enterprise for coordination outside of CCSQ




Expand
titleHow can I give feedback?

From within PRS 2.0, you can give feedback or report an issue by clicking on
theGive Us Feedback link on the left navigation bar.


Expand
titleWhere can I go if I have additional questions or need help?

For any questions or help that you may need, please reach out to #help-prs2 on
Slack or contact the Service Center at 866-288-8914 (TRS: 711) or
ServiceCenterSOS@cms.hhs.gov.


Expand
titleWho are the PRS 2.0 Points of Contact (POCs)?


Name

Role

Contact

Patrice Benn

CMS Product Owner

Patrice.Benn@cms.hhs.gov

Under Construction 

Larissa Grayson

ESS-II QualityNet Mailer-PRS 2.0 Scrum
Master

lgrayson@ventera.com

Jim Surguine

ESS-II Program Manager

jsurguine@ventera.com

Eric Santucci

ESS-II Deputy Program Manager

esantucci@ventera.com

Taylor Bain

PM3 ESS-II Project Manager

tbain@tantustech.com






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titleAbout PRS 2.0

What is the difference between PRS 1.0 and PRS 2.0?

As the about section mentions; PRS is a repository of demographic information for hospital providers in the Centers for Medicare & Medicaid Services (CMS) System. PRS 2.0 will be the new version of PRS (which is now being referred to as PRS 1.0).

PRS 1.0 is the system that is currently used, PRS 2.0 is also available to all users.

Note that PRS 1.0 is still available for some time, post PRS 2.0 release.

What will be new in PRS 2.0?

  1. Improved Search
  2. Updated User Interface
  3. Customizable columns on search results and export
  4. View and compare provider details from PRS 1.0 and iQIES (PECOS coming soon)
  5. Daily data refresh

Why a PRS 2.0?

Major improvements are coming to the Program Resource System (PRS), and it’s thanks to feedback from its users. This updated system will bring new innovations, such as more reliable data, better reporting customization, and an improved user experience and accessibility.

PRS will continue to serve as the source to validate provider information for both CMS and its contractors and affiliated organizations, and the original system will continue to be operational while 2.0 rolls out. With releases planned in stages, the initial 2.0 release will offer view-only Health Service Provider information along with an improved user experience.


What is in PRS 2.0

  • View only Health Service Provider category
    • Provider Details
    • Contact Information
  • Customizable columns on the search results
  • View and compare provider details from PRS 1.0 and iQIES (PECOS coming soon)
  • Daily data refresh


What is in PRS 1.0

  • Edit HSP category
  1. HSP Details
  2. Contact Address & Phone
  3. Cross Reference
  4. HSP FI/Carrier/MAC
  5. Physician Acknowledgement Monitoring
  6. QIO Defined Field
  7. Unit Bed
  8. Vendor Contract
  9. Hospital OQR Contact
  10. Waiver
  • View HSP category
  1. Inpatient Discharges
  2. Validation Summary
  3. Hospital OQR Validation Summary
  • All the other categories
  1. Beneficiary
  2. Medicare Advantage Plan
  3. Physician
  4. Physician Group
  5. Physician Member Category
  6. FI/Carrier/MAC category
  7. Vendor
  8. QIO category
  9. QIO Defined Titles
  10. Code Table
  11. National Drug Code
  12. Prescription Drug Plan
  13. CDAC Tracking- Abstractions
  14. CDAC Tracking- Export
  15. CDAC Tracking- Master Sample
  16. CDAC Tracking- Medical Record

Resources:


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titleAbout Beneficiary

Beneficiary

Beneficiary is a category in PRS 2.0 where users can search and view for beneficiary information. The users can view the beneficiary details, coverage information, cross reference information and entitlement reason when they access the beneficiary module

The Beneficiary module links to BIC (beneficiary information on cloud) via their APIs. The beneficiary data is available real time in PRS 2.0

Users can search for a beneficiary using MBI, HCIN, SSN or RRB via basic search. You can also search for the beneficiary using the advanced search by a combination of the below fields

First name, last name, state

First name, last name, birth date

First name, last name, zip code

The first name can be partial match.

Beneficiary details

Address 1 - 6
The mailing address where the beneficiary or the beneficiary's representative payee can be contacted. There are six address lines.

Birth Date
The birth date of the beneficiary.

City
The name of the city for the listed address.

Claim Account Number (CAN)
Number that identifies the primary Medicare beneficiary under the Social Security Administration (SSA) or Railroad Retirement Board (RRB) programs. This number along with the Beneficiary Identification Code (BIC) uniquely identifies a Medicare beneficiary.

County Number
The code for the county of residence for the beneficiary.

Death Date
The date of the beneficiary's death.

Extension
The telephone extension number for the beneficiary.

First Name
The first name of the Medicare Beneficiary.

Gender
The sex of the beneficiary.

Key

Description

0

Unknown

1

Male

2

Female

 

Health Insurance Claim Number (HICN)
The Health Insurance Claim Number (HICN) is a Medicare beneficiary's identification number, used for paying claims and for determining eligibility for services across multiple entities (e.g. Social Security Administration (SSA), Railroad Retirement Board (RRB), States, Medicare providers and health plans, etc.)

Last Name
The last name of the Medicare beneficiary including any following titles.

Middle Name
The first position (letter) of a beneficiary's middle name.

Medicare Beneficiary Identifier (MBI)
Under the Social Security Number Removal Initiative (SSNRI), SSNs are being removed from all Medicare cards. A new Medicare Beneficiary Identifier (MBI), which uniquely identifies a Medicare beneficiary, is replacing the SSN-based Health Insurance Claim Number (HICN) on new Medicare cards being issued by CMS. The MBI is a randomly generated identifier that does not include a social security number or any personally identifiable information (PII). It is visibly different from the HICN and Railroad Retirement Board (RRB) numbers. The MBI is 11-characters in length and made up only of numbers and uppercase letters (no special characters), in a specified format.

Primary Payer Code
A code that indicates which other federal programs or insurance sources are required by law to pay their share of a Medicare beneficiary's medical claims before CMS funds can be used. These insurance sources are called 'primary payers'. When a Beneficiary has a primary payer, CMS becomes the 'secondary payer' of Medicare claims.

Note: Values C, M, N, Y, Z and BLANK indicate Medicare is primary payer

Key

Description


Medicare is Primary Payer

1

Potential Workers' Compensation

2

Potential Black Lung

3

Potential Department of Veterans Affairs

A

Working aged Bene/spouse with employer group health plan (EGHP)

B

End Stage Renal Disease (ESRD) Beneficiary in the 18 month coordination period with an employer group health plan

C

Conditional payment by Medicare; future reimbursement expected

D

Automobile no-fault or any liability

E

Worker's compensation

F

Public Health Service or other federal agency (other than Department of Veterans Affairs)

G

Working disabled beneficiary (under age 65 with LGHP)

H

Black Lung

I

Department Of Veterans Affairs

J

Any liability insurance

M

Override code: EGHP services involved

N

Override code: Non-EGHP Services involved

X

MSP cost avoided override code

Y

Other secondary payer investigation shows Medicare as primary payer

Z

Medicare is primary payer

 

Race
The race of a beneficiary.

Key

Description


N/A

0

Unknown

1

White

2

Black

3

Other

4

Asian

5

Hispanic

6

North American Native


Railroad Retirement Board (RRB)
Identifier assigned by the Railroad Retirement Board (RRB) to the Railroad employee or retired Railroad Medicare beneficiary.

Repayee Indicator
The repayee flag that identifies the address as a representative payee of the beneficiary for cash benefit purposes. Indicates if a person other than the beneficiary is receiving the checks.

Social Security Number (SSN)
A nine-digit number issued to U.S. citizens, permanent residents, and temporary (working) residents under section 205(c)(2) of the Social Security Act, codified as 42 U.S.C. § 405(c)(2). The number is issued to an individual by the Social Security Administration, an independent agency of the United States government.

State
The two-character state abbreviation of residence for the beneficiary.

Telephone
The telephone number for the beneficiary.

ZIP Code
The ZIP Code for the listed address.

Coverage

Coverage Enrollment Date
The date the coverage became effective for this beneficiary.

Coverage Enrollment Reason
The reason for a beneficiary's enrollment to Medicare benefits.

Key

Description


Not applicable. Example: Part A data is generated at age 64 years, 8 months

A

Attainment of age 65

B

Equitable relief

D

Disability (under age 65 entitlement)

G

General Enrollment Period (GEP)

H

Entitled based on health hazard

I

Initial Enrollment Period (IEP)

J

Medicare Qualified Government Employee (MQGE) entitlement

K

Renal disease was the reason for entitlement prior to age 65 or the 25th month of disability

L

Late filing

M

Termination based on renal entitlement, but disability based entitlement continues

N

Age 65 and uninsured

P

Potentially insured beneficiary is enrolled for Medicare coverage only

Q

Quarters of coverage requirements are involved

R

Residency requirements are involved

T

Disabled working individual

U

Unknown


The current reason for a beneficiary's enrollment to Part B Medicare benefits.

Key

Description


Not applicable

B

Equitable relief

C

Good cause

D

Deemed date of birth

F

Working aged

G

General Enrollment Period (GEP)

H

Entitled based on health hazard

I

Initial Enrollment Period (IEP)

K

Renal disease was a reason for entitlement prior to age 65 or prior to the 25th month of disability

M

Renal entitlement terminated, but disability based entitlement continues

R

Residency requirements are involved

S

State buy-in

T

Disabled working individual.* (*future: current CMS program edits do not create this code)

U

Unknown


Coverage Termination Date
The date on which the beneficiary is no longer entitled to Medicare benefits.

Coverage Type
The type of coverage provided for the beneficiary.

Key

Description

Disability

Disability insurance benefits

ESRD

End stage renal desease

HSPC

Hospice

MA

Medicare Advantage Organization

MCP A

Medicaid pays the Part A premium

MCP B

Medicaid pays the Part B premium

PTA

Part A

PTB

Part B


MA Contract Number
The identification number of the Medicare Advantage Organization issued by CMS.

MA Payment Option
Indicates who will process the Medicare Advantage claims.

Key

Description

0

Not a Member

1

CMS to Process all Provider Claims (Non-lock-in beneficiary)

2

MA to Process In-plan Part A and In-area Part B Claims (Non-lock-in beneficiary)

4

Chronic Care Disease Management Organizations - FFS Plan

A

CMS to Process Provider Claims (Lock-in beneficiary)

B

MA to Process In-plan Part A and In-area Part B Claims (Lock-in beneficiary)

C

MA to Process All Claims (Part A and Part B)


Cross Reference


Medicare Beneficiary Identifier (MBI)
Under the Social Security Number Removal Initiative (SSNRI), SSNs are being removed from all Medicare cards. A new Medicare Beneficiary Identifier (MBI), which uniquely identifies a Medicare beneficiary, is replacing the SSN-based Health Insurance Claim Number (HICN) on new Medicare cards being issued by CMS. The MBI is a randomly generated identifier that does not include a social security number or any personally identifiable information (PII). It is visibly different from the HICN and Railroad Retirement Board (RRB) numbers. The MBI is 11-characters in length and made up only of numbers and uppercase letters (no special characters), in a specified format.

Social Security Number (SSN)
A nine-digit number issued to U.S. citizens, permanent residents, and temporary (working) residents under section 205(c)(2) of the Social Security Act, codified as 42 U.S.C. § 405(c)(2). The number is issued to an individual by the Social Security Administration, an independent agency of the United States government.

Health Insurance Claim Number (HICN)
The Health Insurance Claim Number (HICN) is a Medicare beneficiary's identification number, used for paying claims and for determining eligibility for services across multiple entities (e.g. Social Security Administration (SSA), Railroad Retirement Board (RRB), States, Medicare providers and health plans, etc.)

Previous HICN
The previous HICN field will identify prior claim number. If the beneficiary has not had a change in claim numbers this section will not display any information.


Entitlement Reason

Reason
The reason for a beneficiary's entitlement to Medicare benefits.

Key

Description

0

Beneficiary insured due to age (OASI)

1

Beneficiary insured due to disability

2

Beneficiary insured due to End Stage Renal Disease (ESRD)

3

Beneficiary insured due to disability and current ESRD


Reason Change Date
Date that the reason for entitlement was changed for a beneficiary. This is not the effective date of entitlement.

Medicare Status
The reason for a beneficiary's entitlement to Medicare benefits.

Key

Description

10

Aged without ESRD

11

Aged with ESRD

20

Disabled without ESRD

21

Disabled with ESRD

31

End stage renal disease (ESRD) only


Status Change Date
The date on which the beneficiary's Medicare status code changed.



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titleAbout HSP Expanded Edits

After 07/25/2023 user will be able to add/edit the below sections in the HSP module in PRS 2.0

  • HSP Details (including add/edit new CCNs/Providers)
  • Physical Location
  • Cross Reference
  • Unit bed

Users can add a new provider from the HSP module search page by clicking on the New provider button

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When the users click on New provider they can add a new provider by updating the below screen

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Users can also search for a providers based on the data source

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On the HSP details page, users can toggle between community edits and iQIES using the data source dropdown to compare data between PRS and iQIES

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 Edit provider information by clicking on the edit button and updating the below information

Image Added

Users can Add/edit physical location address

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Add/edit cross reference information

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Add/edit unit bed information

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titleNeed Help ?
  • ServiceNow Service Portal: Intended only for CMS employees and contractors. The portal provides self-service options for internal customers to report Security Incidents, submit Service Requests for tools or services offered to the internal QualityNet community, report an Incident, provide Approvals, or access internal Knowledge Base articles. The portal enables internal customers to track the status of tickets and requires a login. https://cmsqualitysupport.servicenowservices.com/sp_ess
  • Service Center: For any PRS 2.0 related questions or questions
, please reach out to (contact will be provided):
  • relating to content on the QualityNet website, Please contact the HCQIS Services and Operations Support Team.

Phone: (866) 288-8914 (TRS:711)

Slack: #help-service-center-sos

Email: ServiceCenterSOS@cms.hhs.gov

Hours of Operation: 24/7