ISG Playbook
APIsThe ISG Human-Centered Design Community of Practice exists so that practitioners and those passionate about design can learn, share, and apply HCD knowledge. These monthly information sessions involve participation by UX designers and researchers, engineers, product managers, and anyone passionate about human-centered design. Recent programs have included: Brainstorm Better: Improving a Critical Skill, Uncover Problems and Discover Opportunities with Usability Testing, Lean UX Approaches for Agile Environments, and Quantifying Behavior and Impact Along the Customer Journey.
Where
WebEx or Zoom
Upcoming Meetings
| Meeting | Topic | ||||
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June 26July 31, 2020 at 1:00 PM ET | Zoom
| Improve Customer Experience with Content Strategy Content strategy focuses on the planning, creation, delivery, and governance of content. It is a critical function, and yet content is a hurdle across many projects. Often, we do not have the time or resources to figure out what is not working with content strategy. It sounds like a job for a content strategist, but they are often an elusive unicorn, and no one is certain exactly how that role improves the customer experience. How does content strategy relate to human-centered design? What if content improved the customer experience? What does content strategy accomplish? Join the Human-Centered Design Community of Practice on Friday, June 26, to explore these questions and more with Content Strategists Stephanie Warren from HQR and Ryan Serey from iQIES. Rounding out a panel are UX Researcher Meghan Nichols from iQIES, Lead UX Designer Kent Porter from HQR, and Lead UX Designer Dana Yang from iQIES to discuss the challenges and benefits of content strategy. Register today to join the discussion and to collaborate with a community of professionals. Attend via Zoom. | Registration will open soon. | Accessibility Please contact Gregory S if you are interested in leading or participating with the development of this topic for the community of practice. July 31, 2020 at 1:00 PM ET | Zoom Accessibility | ||
August 28, 2020 at 1:00 PM ET | Zoom | Case Study: EQRS Design System | ||||
September 25, 2020 at 1:00 PM ET | Zoom | Visual Design | ||||
October 30, 2020 at 1:00 PM ET | Zoom | Metrics | ||||
November 12, 2020 | Time and location TBD | World Usability Day | Human-Centered AI
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December 18, 2020 at 1:00 PM ET | Zoom | Creativity and Research |
Past Meeting Notes
| Meeting | Topic |
|---|---|
| June 2020 Community of Practice: Overview, Video, and Resources | Improve Customer Experience with Content Strategy |
| May 2020 Program Overview, Video, and Resources | Brainstorm Better: Improving a Critical Skill |
| April 2020 Meeting Overview and Deck | Quantifying Behavior and Impact Along the Customer Journey |
| March 2020 Meeting Overview and Video | Uncover Problems and Discover Opportunities with Usability Testing |
| Lean UX Approaches for Agile Environments | |
| January 2020 Meeting Overview and Video | Using Personas for Effective Decision-Making: A Panel Discussion |
| December 2019 Meeting Overview and Deck | Design Systems: A Panel Discussion |
| November 2019 World Usability Day | Designing for the Future We Want |
| June 2019 Meeting Minutes | Best practices to capture human interest in the UI |
| May 2019 Meeting Minutes | Persona-driven backlog prioritization |
| April 2019 Meeting Minutes | Discussion: Recruiting research participants |
| March 2019 Meeting Minutes | Building a Roadmap using Atlassian |
| February 2019 Meeting Minutes | Section 508 |
| January 2019 Meeting Minutes | Lean Coffee |
| December 2018 Meeting Minutes | 2018 UX teams Retro |
| November 2018 Meeting Minutes | Integrating UX into Agile |
| October 2018 Meeting Minutes | Paperwork Reduction Act and its Impact on User Research |
| September 2018 Meeting Minutes | CMS Design System |
| August 2018 Meeting Minutes | Design Studio |
| July 2018 Meeting Minutes | Lean Coffee |
| June 2018 Meeting Minutes | General Discussion |
| May 2018 Meeting Minutes | General Discussion |
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