Page History

Section

FileCloud allows users to upload, download, and share contract-related files and documents while operating within the HCQIS cloud. (FileCloud User Guide)

Features include:

File Management: Create and delete new folders, upload/download files and contract deliverables
Internet-Facing: Explore files using any web browser without the need for connecting to the HCQIS network
File Versioning: Collaborate effectively using unlimited automatic file versioning
Cross-organizational Collaboration: Create team-level folders, where CMS employees and HCQIS contractor employees can upload, edit, and share files in a centralized location

Panel

borderColor	#2273b5
titleColor	#ffffff
borderWidth	1
titleBGColor	#2273b5
borderStyle	solid
title	Who will get FileCloud?

Based on your scope of work, organizations may request access to FileCloud by reaching out to their COR with a business need for the service, the number of users, and a Security Official (SO) ID. This will initiate the process. If you have any questions, please send an email to QualityNet_IT_Services@hcqis.org. If your organization has already been approved for FileCloud in HARP, you can proceed with requesting a FileCloud user role below.

Please consult the FileCloud Usage Guidance Document for information on how FileCloud should be leveraged by your organization.

Panel

borderColor	#2273b5
titleColor	#ffffff
borderWidth	1
titleBGColor	#2273b5
borderStyle	solid
title	Requesting a FileCloud User Role

If you do not yet have a HARP account or an EIDM account, register for a HARP ID. (For instructions on the process, refer to the HARP page)

Step 1: Once your HARP account has been created, log into HARP and request a FileCloud account via User Roles:

Select the “QualityNet-FileCloud” Program
Select your Organization
Select a FileCloud Member role (Security Officer (SO) or User)

Step 2: Your organization's SO approves the user role request. You will be notified via email when your role has been approved.

Step 3: Log in to FileCloud at https://filecloud.hcqis.org using your HARP credentials. This will create your user profile, and you will have access to the My Files folder.

Step 4: Send your SO your HARP ID. This step is required to gain access to team folders.

Tip

title	Accessing Team Folders

Once your SO has provided your HARP ID to the FileCloud Onboarding Team and you login to FileCloud, you will have access to team folders.

SOs should forward HARP IDs to the FileCloud Onboarding Team via email
HIDS-Contractor-Onboarding@hcqis.org

Livesearch

spaceKey	HS
placeholder	Search

Widget Connector

width	355
url	https://www.youtube.com/watch?v=PRcedT_PIPU
height	150

Panel

borderColor	#2273b5
titleColor	#fffff
titleBGColor	#2273b5
borderStyle	solid
title	VIDEO: Navigating HCQIS FileCloud

Panel

borderColor	#2273b5
titleColor	#ffffff
borderWidth	1
titleBGColor	#2273b5
borderStyle	solid
title	Security GuidelinesVideo: Navigating the HCQIS FileCloud

Image Modified

Panel

borderColor	#2273b5
titleColor	#ffffff
borderWidth	1
titleBGColor	#2273b5
borderStyle	solid
title	Security Guidelines

FileCloud users must follow the HCQIS Rules of Behavior and Securit y policies at all times.

Storing PII/PHI on FileCloud is permitted, as long as the organization has a Data Use Agreement in place.

FileCloud users shall be mindful of the type of content that is made publicly vs. within private channels.

ONLY CMS approved FileCloud apps will be made available. To request an application plug-in, please contact the service desk @ 866-288-8914 or via email at qnetsupport@hcqis.org.

Panel

borderColor	#2273b5
titleColor	#ffffff
borderWidth	1
titleBGColor	#2273b5
borderStyle	solid
title	Need Help ?

Please contact the QualityNet Help Desk with questions regarding registering or access via email at qnetsupport@hcqis.org or phone at 1-866-288-8912.

Business hours are 7 am- 7 pm CDT Monday through Friday.

FAQs

GENERAL | ACCESS | WORKING IN FILECLOUD

Anchor

	General
	General

Panel

borderColor	#2273b5
titleColor	#ffffff
borderWidth	1
titleBGColor	#2273b5
borderStyle	solid
title	General

Expand

title	What is FileCloud?

FileCloud allows users to upload, download, and share contract-related files and documents while operating within the HCQIS cloud. (FileCloud User Guide)

Features include:

File Management: Create and delete new folders, upload/download files and contract deliverables
Internet-Facing: Explore files using any web browser without the need for connecting to the HCQIS network
File Versioning: Collaborate effectively using unlimited automatic file versioning
Cross-organizational Collaboration: Create team-level folders, where CMS employees and HCQIS contractor employees can upload, edit, and share files in a centralized location

Expand

title	Who is my Security Officer (SO)?

Your Security Officer (SO) is the person designated by a line of business (LoB) or other CMS contractor who has the authority to approve requests for FileCloud access.

Anchor

	Access
	Access

Panel

borderColor	#2273b5
titleColor	#ffffff
borderWidth	1
titleBGColor	#2273b5
borderStyle	solid
title	Access

Expand

title	How do I register for a HARP account?

For instructions on how to register for a HARP account, visit the HARP page.

Expand

title	How do I request access to FileCloud?

Users must register for a HARP ID. Once the HARP account has been created, log into HARP and request a QualityNet FileCloud account via a HARP User Role. (See "Requesting a User Role" process above.)

For additional information regarding HARP ID's and instructions on this process, visit the HARP page.

Expand

title	Do I need a HARP ID to gain access to FileCloud?

Yes, a HARP ID or an EIDM account is required to access the FileCloud application. For instructions on this process, visit the HARP page.

Expand

title	Will my active directory credentials allow access to FileCloud?

No, you must use your HARP ID in order to access FileCloud.

Expand

title	Will I be able to access FileCloud from my mobile device?

Per CMS request, FileCloud users will not be able to access the application from mobile devices or use the following apps:

FileCloud Mobile, FileCloud Sync, and File Sharing

Expand

title	How do I share files using FileCloud?

FileCloud Mobile, FileCloud Sync, and File Sharing applications have been disabled per CMS request. Users should utilize their team folder when file sharing is needed.

Expand

title	Can I access my files without an internet connection?

An internet connection is required to access the cloud-based application by logging in tohttps://filecloud.hcqis.org using your HARP credentials.

FileCloud Drive is an app that permits mapping of FileCloud to your local device, but must be installed at the admin level. Learn more about FileCloud Drive and how to install.

Expand

title	How do I login to FileCloud?

Login to FileCloud at https://filecloud.hcqis.org using your HARP credentials

Expand

title	How do I get access to "Team Folders" in FileCloud?

During the HARP User Role request process, users should forward their HARP ID to their organization's SO.

Once your SO has provided your HARP ID to the FileCloud Onboarding Team and you login to FileCloud, you will have access to team folders.

SO’s should forward HARP IDs to the FileCloud Onboarding Team via email HIDS-Contractor-Onboarding@hcqis.org

Expand

title	As an SO, how to I grant users access to Team Folders?

During the User Role request process, users will forward you their HARP ID.

Once they provide you with their HARP ID, you should forward it to the FileCloud Onboarding Team via email HIDS-Contractor-Onboarding@hcqis.org

Users will not have access to their team folders until they have provided you their HARP ID and they first login to FileCloud.

Anchor

	Working
	Working

Panel

borderColor	#2273b5
titleColor	#ffffff
borderWidth	1
titleBGColor	#2273b5
borderStyle	solid
title	Working in FIlecloud

Expand

title	Can deleted files be recovered?

Yes. FileCloud is regularly backed-up. Feel free to contact the service desk @ 866-288-8914 or via email at qnetsupport@hcqis.org if you need assistance.

Expand

title	How would I migrate my current files into Filecloud?

Files can be moved by uploading files from your local device. For unusually large file transfers or unique conditions you may contact the service desk @ 866-288-8914 or via email at qnetsupport@hcqis.org

Expand

title	Are documents stored under “My Files” visible to anyone on my team?

No. Shared files should be stored in your organization's team folder(s).

To obtain access to team folders, users should forward their HARP ID to their organization's SO during the User Role registration process.

Once the SO has provided your HARP ID to the FileCloud Onboarding Team and you login to FileCloud, you will have access to team folders.

Expand

title	Does FileCloud have the ability to check out a file and check it back in like Microsoft SharePoint?

FileCloud does NOT have a check out and check in capability with the Team Folders like Microsoft SharePoint, but it does allow a user to lock a file in FileCloud that has been downloaded to their local drive and unlock it when it is uploaded back to the folder.

https://www.getfilecloud.com/supportdocs/display/cloud/File+Locking

Expand

title	Is PII/PHI data permitted on FileCloud?

Storing PII/PHI on FileCloud is permitted, as long as the organization has a Data Use Agreement in place.

Expand

title	FileCloud User Guides

Versions Compared

Old Version 66

New Version 67

Key