QualityNet IT Services

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Section

FileCloud allows users to access, share, and sync files and documents while operating within the HCQIS Cloud. It provides fast, reliable, and secure connectivity to files and documents. (FileCloud User Guide)

Features include:

File Management: Create new folders, delete files and folders, and explore your files from anywhere

Preview: Preview documents and PDFs

Multiple Application Support: Open your downloaded files using other installed applications

File Versioning: Collaborate effectively using unlimited automatic file versioning



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titleWho will get FileCloud?

The following organizations have been approved to receive access to FileCloud:

  • 12th Statement of Work (SOW) NQIIC TO1
  • 12th Statement of Work (SOW) BFCCs
  • 12th Statement of Work DVAC (NAS Support contractors) and
  • 11th SOW ESRD Networks and ESRD NCC contractors (TBD)


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titleRequesting a FileCloud User Role

Once you have created your HARP account (For instructions on the process, refer to the HARP page), or if you have an EIDM account, the next step is to request the QualityNet FileCloud User role.

Step 1: Login to your HARP account which will take you to your User Profile. From there, select “User Roles”

Step 2: Request a role

Step 3: Select the "QualityNet-FileCloud" Program

Step 4: Select your Organization

Step 5: Select the FileCloud Member role (Security Officer (SO), User, or Viewer)

Step 6: Submit for approval. Your request will be routed to the appropriate SO. You will be notified via email when your role has been approved.


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titleNavigating HCQIS FileCloud

Video coming soon!


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titleNeed Help ?

Feel free to contact the service desk @ 866-288-8914 or via email at qnetsupport@hcqis.org if you need assistance.

Business hours are 7 am- 7 pm CDT Monday through Friday.  






FAQs

GENERAL  |  ACCESS  |  WORKING IN FILECLOUD 


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General
General

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titleGeneral


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titleWhat is FileCloud?

FileCloud allows users to access, share, and sync files and documents while operating within the HCQIS Cloud. It provides fast, reliable, and secure connectivity to files and documents.

Features include:

File Management: Create new folders, delete files and folders, and explore your files from anywhere

Preview: Preview documents and PDFs

Multiple Application Support: Open your downloaded files using other installed applications

File Versioning: Collaborate effectively using unlimited automatic file versioning


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titleWho is eligible for FileCloud?

The following organizations have been approved to receive access to FileCloud:

  • 12th Statement of Work (SOW) NQIIC TO1
  • 12th Statement of Work (SOW) BFCCs
  • 12th Statement of Work DVAC (NAS Support contractors) and
  • 11th SOW ESRD Networks and ESRD NCC contractors (TBD)
FileCloud will be available to users with a HARP account?


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titleWho is my Security Officer (SO)?

Your security officer is the person designated by a line of business (LoB) or other CMS contractor who has the authority to approve requests for FileCloud access.



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Access
Access

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titleHow do I register for a HARP account?

For instructions on how to register for a HARP account, visit the HARP page.


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titleHow do I request access to FileCloud?

Users must register for a HARP ID. Once the HARP account has been created, log into HARP and request a QualityNet FileCloud account via a HARP User Role. (See "Requesting a User Role" process above.)

For additional information regarding HARP ID's and instructions on this process, visit the HARP page. 


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titleDo I need a HARP ID to gain access to FileCloud?

Yes, a HARP ID is required to access the FileCloud application. For instructions on this process, visit the HARP page. 


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titleWill my active directory credentials allow access to FileCloud?

No, you must use your HARP ID in order to access FileCloud.


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titleWill I be able to access FileCloud from my mobile device?

Per CMS request, FileCloud users will not be able to access the application from mobile devices.


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titleCan I access my files without an internet connection?

Answer


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titleHow do I login to FileCloud?

Login to FileCloud at https://filecloud.hcqis.org using your HARP credentials



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Working
Working

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titleWorking in FIlecloud


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titleCan deleted files be recovered?

Answer 1


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titleHow would I migrate my current files into Filecloud?

Answer 2


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titleAre documents stored under “My Files” visible to anyone on my team?

Answer 3