ISG Playbook
APIsDESIGNING THE FUTURE WE WANT
World Usability Day is worldwide day of events around the world that brings together communities of professional, industrial, educational, citizen and governmental groups for our common objective: to ensure that technology helps people live to their full potential and helps create a better world for all citizens everywhere.
ISG will celebrate World Usability Day on November 14, 2019 from 10 AM - 1 PM with an open house style format where you can pop in for specific parts of the event, or stay for the entire time. Our event will be an opportunity to come together and share knowledge, to showcase some of the work and learning across the lines of business, and to highlight some of the human-centered design work that takes place throughout the agency. We We have gathered some of the agency’s human-centered design and usability experts to help guide us on an exploration of this year’s topic: Designing the Future We Want.
PROGRAM
OVERVIEWMaia Lang, Senior Business Consultant within the Office of the Chief Technology Officer at HHS, and Margeaux Akazawa, leader of internal innovation programs within the Office of the Chief Technology Officer at HHS, will discuss untangling wicked problems with HCD.SCHEDULE
TIME | TOPIC | PRESENTERS |
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10:00 AM | Welcome | Rob Fay, Human Centered Design Strategy Lead, PM3 |
10:05 AM | ISG and Usability | Adam Heller, Division of Services and Infrastructure Fulfillment (DSIF), CMS |
10:15 AM | Human-Centered Design: What’s Going on at CMS? The talk will include discussion related to:
| Kayenda Johnson, Human-Centered Design Specialist, CMS |
10:45 AM | Case Study: How QPP Iterates and Designs With Participants It’s easy to create a website from the inside out and end up with a result that makes more sense to CMS |
employees than it does for its intended end users. However, designing the QPP site for and with program participants allowed us to create one that works for them. We'll discuss some ways that we've worked with participants to gain insights and how participants can participate in the future. | Lesley Ropp, UX Design Professional, QPP Kristen Carlson, Project Manager, QPP | |
11:15 AM | Break | Enjoy snacks and view the UX Wall of Fame |
11:30 AM | Flexibly Imperfect: A Panel on Future-Proofing Technology, Mental Models and Services within Civic Tech HCD practitioners partner with CMS to share their insights into the challenges, success stories, and opportunities in modernizing legacy health IT systems, and discuss whether improving government services today can preempt technological challenges for the communities of tomorrow. | Facilitator Panel Mark Adkins, Bellese Technologies Nichole Carelock, HQR, AdHoc LLC Shane Close, Venterra, iQIES Jordan Watts, Fearless Solutions |
12:30 PM | Untangling Wicked Problems Using Human-Centered Design: Best Practices from the HHS Office of the Chief Technology Officer HCD is a valuable approach for validating problems and designing government policies, programs, and services that meet the needs of the people we serve. The Office of the Chief Technology Officer’s IDEA Lab and Business Optimization programs have championed the application of human-centered design for improving the way HHS delivers its mission. Hear lessons learned on applying human-centered design in government, including stories from the HHS Ignite Accelerator and from the Indian Health Service Health IT Modernization project. | Maia Z. Laing, Senior Business Consultant, HHS Margeaux Akazaka, Internal innovation programs within the Office of the Chief Technology Officer, HHS |
1:00 PM | Event concludes | Rob Fay |
SPEAKERS AND PANELISTS
Eric Smallwood, Human-Centered Design Lead, Bellese Technologies
A Human Centered Design Lead with 15+ years of experience in UX, software development, multimedia, collaborative arts research, and educational outreach. His collaborations include partners such as the Center for Medicare & Medicaid Services (CMS), the Baltimore Museum of Art, the National Science Foundation, and NASA. Eric holds an M.F.A in Imaging and Digital Art from the University of Maryland Baltimore County, is a 2014 Maryland Innovation Initiative Award recipient, as well a 2019 CMS honors award recipient for his work on the Hospital Quality Reporting programA schedule of speakers with more details on the topics and presentation time will be available soon.
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WHEN AND WHERE: Thursday, November 14, 10 AM - 1 PM Tantus Building - QCF
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