ISG Playbook
APIsThe premise of Human-Centered Design is to seek to understand your customer. What does it look like to involve your customer throughout the process of creating products, services, and policies that impact them?
The HCD Center of Excellence provides training opportunities and resources to help you be more successful in your role supporting the mission of CMS.
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Video Shorts
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Watch short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.
Training Catalog
Books We're Reading
| The Back of the Napkin | ||||||||||||||||
| Don't Make Me Think | ||||||||||||||||
| Lean UX: Applying Lean Principles to Improve User Experience | ||||||||||||||||
| Service Design for Business | ||||||||||||||||
| Solving Problems with Design Thinking | ||||||||||||||||
| Sprint: How to Solve Big Problems and Test New Ideas in Just 5 Days | ||||||||||||||||
| Validating Product Ideas |
HCD Events
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