OverviewHuman-Centered Design (HCD) is the process we use to understand the people for whom we are writing policies and creating programs and services for at CMS. The successful practice of HCD means we are meeting the mission of CMS: "to ensure that the voices and needs of the populations we represent are present as the agency is developing, implementing, and evaluating its programs and policies." HCD is part of ISG's mission, but it can be applied to any type of work at CCSQ, including products, services, and even policy. Learning ObjectivesAfter attending the remote training, attendees will have an introductory understanding of HCD and some basic HCD methods/activities that can be applied to their role at CCSQ. Speaking the same language as contractors to improve oversight. Provides immediate, actionable tips and improves team collaboration and ideation.
DetailsFollowing the six-step HCD process that we use at CMS, the training workshop will introduce you to HCD and reinforce knowledge with activity-based group learning.
Foundational Learning Path (FLP)Completion of this required introductory course is the first part to achieving HCD proficiency and effectiveness. ISG/CMS Foundational Learning Path certification — For All CMS Employees and Contractors of CCSQ who complete the certification of HCD-101 Intro to HCD, LACE's Agility Foundations courses and finally, for all ISG employees HCD 201 Better Together: Achieving great outcomes with Lean, Agile and Human-Centered Design is recommended.
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