The art and science of determining what to build, and when, is often a convoluted process driven by business viability and technical feasibility. But what if prioritization could include what provides the greatest value to our customers?- Persona-Driven Backlog Prioritization
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Overview
. There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done.
Learning Objectives
During this online training, attendees will learn the Kano Method and other techniques for prioritizing their work in an intentional, quantitative way that eliminates stakeholder bias and provides the best customer value.
Attendee types:All CMS development teams, leaders, SMEs, policy staff, management supporting CMS policy, business, products and services.
Class type:Remote w/ interactive and collaborative exercises.
Objectives: Attendees will understand the Kano Method andother techniques for prioritizing backlogs that eliminates stakeholder bias, offers guidance forresearch planning that provides the best customer value, while supporting effective decision-making through the lens of customer data.
Upcoming Sessions:
Contact us at HCD@cms.hhs.gov for questions about the training.