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titleAbout



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titleGetting Started

Step 1: If you do not yet have a HARP account, please register for a HARP ID. For instructions on the HARP registration process, refer to the HARP page.

Step 2: Once the HARP account has been created, log into HARP and request a "Service" entitlement via a HARP User Role. 

    • Select User Roles from the top of the page, and select Request a Role.
    • Select 
    • Select your Organization.
    • Select the following user role: 

Step 3: The organization's Security Official reviews and approves/denies the user role request. You will be notified via email that your request has been submitted, and again when your role has been approved or denied.

Step 4: Log into...


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titleResources



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titleFAQs

FAQs


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titleGeneral


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titleWhat is UFM?

Unified File Management (UFM) is a single system for the management of data files. 


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titleWhy is FileCloud being decommissioned?

Unified File Management (UFM) is a single system for the management of data files. 


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titleWhen is FileCloud being decommissioned?

FileCloud is being decommissioned on February 15, 2024.


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titleWhat should I do to prepare for the transition to UFM?

Review all files and data. Any content that is outdated or no longer needed should be removed by January 2, 2024.


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titleCan I still sign up for FileCloud?

Onboarding to FileCloud ceased on December 31, 2023


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titleWill I still be able to access my files through FileCloud?

The most recent version of each file will be migrated to Unified File Management (UFM) and will no longer be accessible after the transition is complete. 


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titleAre my files transitioning to MFT?

No, your files will not be transitioned to MFT. FileCloud files will be migrated to UFM.


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titleWhere will my FileCloud files go?

The most recent version of FileCloud files will be migrated to UFM.


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titleWhich folders will transition to MFT?

The most recent version of Team Folders will be migrated to UFM system starting January 15th, 2024, with an expected completion date of February 15, 2024.


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titleWhat is happening to my Network Shares?

The Network Shares will be migrated to UFM in February 2024. The migration will happen in phases; once the migration is complete the data will not longer be available in FileCloud.


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titleHow do I access UFM?

All FileCloud user access will be migrated to UFM. UFM will be accessible with your HARP login credentials after the migration is complete.


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titleWhat functionality is not supported in UFM?

The following FileCloud capabilities are not supported in UFM:

  • File versioning

  • File locking

  • Marking files as favorites

  • Drive letter (Desktop App)


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titleHow long will my files in UFM be stored for?

File will be stored for X days. The number of days a file will be stored for is still being determined. IMPORTANT: UFM is not a file archiving tool, nor is it intended to be used this way.




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titleRelease Notes





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titleSecurity Guidelines

Coming Soon!


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Need Help? 

There are several avenues of support available to you:

  • ServiceNow Service Portal: Intended only for CMS employees and contractors. The portal provides self-service options for the following:
    • Reporting Incidents, such as Security Incidents
    • Submitting Service Requests for tools or services offered to the QualityNet community
    • Providing Approvals
    • Accessing internal Knowledge Base articles. 

  • Service Center: For technical assistance with any account related issues, please contact the Service Center at: