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HCD Process: Initiate

Kick off project, define problem and scope, identify SMEs and review existing data.

HCD Process: Immerse

Observe and document where your users' problems exist via interviews and immersion.

HCD Process: Synthesize

Analyze your research to find themes, patterns and insights.

HCD Process: Ideate

Brainstorm potential solutions,co-design with users, identify ideas to test.

HCD Process: Prototype

Create storyboards or low-fidelity solutions to elicit feedback; refine and iterate.

HCD Process: Implement

Pilot a solution; track metrics, manage and communicate change, and improve for roll-out.