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Learn about the steps and methods used at each phase of the Human-Centered Design process. Select the links within the columns below to view the What, Why, When, and How to use each method along with any templates or additional resources within the step

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Kick off project, define problem and scope, identify SMEs andreview existing data.

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<a href="javascript:void(0);" aria-owns="initiate" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">INITIATE</a></p>
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        <li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Initiate">Initiate Overview</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/How+Might+We">How Might We...?</a></li>
         <li><a href="https://qnetconfluence.cms.gov/display/HCD/Project+Design+Brief">Project / Design Brief</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Stakeholder+Mapping">Stakeholder Mapping</a></li>

		<!--<li><a href="https://qnetconfluence.cms.gov/display/HCD/How+Might+We">How Might We...?</a></li>
         <li><a href="https://qnetconfluence.cms.gov/display/HCD/Project+Design+Brief">Project / Design Brief</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Stakeholder+Mapping">Stakeholder Mapping</a></li>

		<!--<li><a href="https://qnetconfluence.cms.gov/display/HCD/Analysis%20and%20Synthesis">Analysis & Synthesis</a></li>
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        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Empathy+Maps">Empathy Maps</a></li>
        
      blm+Staemtblm Stamet
      
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Project+Kickoff+Meeting">Project Kickoff Meeting</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Requirements+Gathering">Requirements Gathering</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Stakeholder+Interviews">Stakeholder Interviews</a></li>
		
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Storyboard">Storyboard</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/User+Stories">User Stories</a></li>-->-->
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Observe and document where your users' problems exist via interviews and immersion.

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<a href="javascript:void(0);" aria-owns="immerse" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">IMMERSE</a></p>
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        <li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Immerse">Immerse Overview</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Contextual+Inquiry">Contextual Inquiry</a></li>
 <li><a href="https://qnetconfluence.cms.gov/display/HCD/Customer+Journey+Maps">Customer Journey Maps</a></li>

xtualInquryxtul Iquiry
 ustmrJone+MapsustmrJone Maps<li><a href="https://qnetconfluence.cms.gov/display/HCD/Interviews">Interviews</a></li>

		
		InviwInviw
       
        <!--<!--<li><a href="https://qnetconfluence.cms.gov/display/HCD/Design+Studios">Design Studios</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Cognitive+Mapping">Cognitive Mapping</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Cognitive+Mapping">Cognitive Mapping</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Desirability+Testing">Desirability Testing</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Diary+Studies">Diary Studies</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Empathy+Map">Empathy Map</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Ethnographic+Research">Ethnographic Research</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Focus+Groups">Focus Groups</a></li>
		
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Participatory+Design">Participatory Design</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Personas">Personas</a></li>-->-->
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Analyze your research to find themes, patterns and insights.

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<a href="javascript:void(0);" aria-owns="synthesize" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">SYNTHESIZE</a></p>
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        <li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Synthesize">Synthesize Overview</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Affinity+Diagram">Affinity Diagramming</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Card+Sorting">Card Sorting</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Mind-mapping">Mind-mapping</a></li>

		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Mind-mapping">Mind-mapping</a></li>

       <!--<!-- <li><a href="https://qnetconfluence.cms.gov/display/HCD/Comparative+Analysis">Comparative Analysis</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Content+Audit">Content Audit</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Data+Visualization">Data Visualization</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Empathy+Maps+again">Empathy Map</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Journey+Mapping">Journey Mapping</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Mental+Modeling">Mental Modeling</a></li>
		
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Proto+Personas">Proto Personas</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Top+Task+Analysis">Top Task Analysis</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/User+Stories+again">User Stories</a></li>-->-->
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Brainstorm potential solutions,co-design with users, identify ideas to test.

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<a href="javascript:void(0);" aria-owns="ideate" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">IDEATE</a></p>
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        <li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Ideate">Ideate Overview</a></li> 
 		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Collaborative+Sketching">Collaborative Sketching</a></li>
 <li><a href="https://qnetconfluence.cms.gov/display/HCD/Design+a+Superhero">Design a Superhero</a></li>
  		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Mash-up">Mash-up</a></li>
		
<!--<li><a href="https://qnetconfluence.cms.gov/display/HCD/Collaborative+Sketching">Collaborative Sketching</a></li>
 <li><a href="https://qnetconfluence.cms.gov/display/HCD/Design+a+Superhero">Design a Superhero</a></li>
  		Ms-upMs-up
		
<!--BraintormnBraintormn
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Brain-writing">Brain-Writing</a></li>
       
       
      Forced+ConnectionForced Connection
      
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Questioning+Assumptions">Questioning Assumptions</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/SCAMPER">S.C.A.M.P.E.R.</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Six+Thinking+Hats">Six Thinking Hats</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Storyboarding">Storyboarding</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Wishing">Wishing</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Zero+Draft">Zero Draft</a></li>-->-->
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Create storyboards or low-fidelity solutions to elicit feedback; refine and iterate.

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<a href="javascript:void(0)" aria-owns="prototype" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">PROTOTYPE</a></p>
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        <li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Prototype">Prototype Overview</a></li>	        PrducPtotypePrducProtype		SviSvi		StorybodingFlw">SrbodingFlw
		<!--<li><a href="https://qnetconfluence.cms.gov/display/HCD/Cognitive+Walkthrough">Cognitive Walkthrough</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Service+Prototype">Service Prototype</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Storyboarding+Flow">Storyboarding Flow</a></li>
		<!--<li><a href="https://qnetconfluence.cms.gov/display/HCD/Cognitive+Walkthrough">Cognitive Walkthrough</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Interactive+Prototype">Interactive Prototype</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Paper+Prototype">Paper Prototype</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Interactive+Prototype">Interactive Prototype</a></li>
        PapPap
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Role+Playing">Role Playing</a></li>
        
		kechkech
		
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Tree+Testing">Tree Testing</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Usability+Testing">Usability Testing</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Wireframing">Wireframing</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Wizard+of+Oz+Prototype">Wizard of Oz Prototype</a></li>-->-->
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Pilot a solution; track metrics, manage and communicate change, and improve for roll-out.

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<a href="javascript:void(0)" aria-owns="implement" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">IMPLEMENT</a></p>
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        <li><a href="HCDProcs%3A+Implemethttps://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Implement">Implement Overview</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Change+Management">Change Management</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Feedback+Loop">Feedback Loop</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Quality+Metrics">Quality Metrics</a></li>

        <!--<li><a href="https://qnetconfluence.cms.gov/display/HCD/Performance+Testing">Performance Testing</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Phased+Rollout">Phased Rollout</a></li>
        
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Sunsetting">Sunsetting</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/User+Acceptance+Testing+UAT">User Acceptance Testing (UAT)</a></li>-->
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