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Kick off project, define problem and scope, identify SMEs andreview existing data.

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        <li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Initiate">Initiate Overview</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Analysis%20and%20Synthesis">Analysis & Synthesis</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Bodystorming">Bodystorming</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Empathy+Maps">Empathy Maps</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/How+Might+We">How Might We...?</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Problem+Statement">Problem Statement</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Project+Design+Brief">Project / Design Brief</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Project+Kickoff+Meeting">Project Kickoff Meeting</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Requirements+Gathering">Requirements Gathering</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Stakeholder+Interviews">Stakeholder Interviews</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Stakeholder+Mapping">Stakeholder Mapping</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Storyboard">Storyboard</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/User+Stories">User Stories</a></li>
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Observe and document where your users' problems exist via interviews and immersion.

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<a href="javascript:void(0);" aria-owns="immerse" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">IMMERSE</a></p>
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        <li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Immerse">Immerse Overview</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Cognitive+Mapping">Cognitive Mapping</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Contextual+Inquiry">Contextual Inquiry</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Customer+Journey+Maps">Customer Journey Maps</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Design+Studios">Design Studios</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Desirability+Testing">Desirability Testing</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Diary+Studies">Diary Studies</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Empathy+Map">Empathy Map</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Ethnographic+Research">Ethnographic Research</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Focus+Groups">Focus Groups</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Interviews">Interviews</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Participatory+Design">Participatory Design</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Personas">Personas</a></li>
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Analyze your research to find themes, patterns and insights.

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<a href="javascript:void(0);" aria-owns="synthesize" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">SYNTHESIZE</a></p>
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        <li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Synthesize">Synthesize Overview</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Affinity+Diagram">Affinity Diagramming</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Card+Sorting">Card Sorting</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Comparative+Analysis">Comparative Analysis</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Content+Audit">Content Audit</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Data+Visualization">Data Visualization</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Empathy+Maps+again">Empathy Map</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Journey+Mapping">Journey Mapping</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Mental+Modeling">Mental Modeling</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Mind-mapping">Mind-mapping</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Proto+Personas">Proto Personas</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Top+Task+Analysis">Top Task Analysis</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/User+Stories+again">User Stories</a></li>
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Brainstorm potential solutions,co-design with users, identify ideas to test.

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        <li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Ideate">Ideate Overview</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Brainstorming">Brainstorming</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Brain-writing">Brain-Writing</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Collaborative+Sketching">Collaborative Sketching</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Design+a+Superhero">Design a Superhero</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Forced+Connections">Forced Connections</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Mash-up">Mash-up</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Questioning+Assumptions">Questioning Assumptions</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/SCAMPER">S.C.A.M.P.E.R.</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Six+Thinking+Hats">Six Thinking Hats</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Storyboarding">Storyboarding</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Wishing">Wishing</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Zero+Draft">Zero Draft</a></li>
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Create storyboards or low-fidelity solutions to elicit feedback; refine and iterate.

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<a href="javascript:void(0)" aria-owns="prototype" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">PROTOTYPE</a></p>
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        <li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Prototype">Prototype Overview</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Cognitive+Walkthrough">Cognitive Walkthrough</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Interactive+Prototype">Interactive Prototype</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Paper+Prototype">Paper Prototype</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Product+Prototype">Product Prototype</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Role+Playing">Role Playing</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Service+Prototype">Service Prototype</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Sketch">Sketch</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Storyboarding+Flow">Storyboarding Flow</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Tree+Testing">Tree Testing</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Usability+Testing">Usability Testing</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Wireframing">Wireframing</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Wizard+of+Oz+Prototype">Wizard of Oz Prototype</a></li>
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Pilot a solution; track metrics, manage
and communicate change,
and improve for roll-out.

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<a href="javascript:void(0)" aria-owns="implement" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">IMPLEMENT</a></p>
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        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Beta+Version">Beta Version</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/Change+Management">Change Management</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Feedback+Loop">Feedback Loop</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Performance+Testing">Performance Testing</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Phased+Rollout">Phased Rollout</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Quality+Metrics">Quality Metrics</a></li>
        <li><a href="https://qnetconfluence.cms.gov/display/HCD/Sunsetting">Sunsetting</a></li>
		<li><a href="https://qnetconfluence.cms.gov/display/HCD/User+Acceptance+Testing+UAT">User Acceptance Testing (UAT)</a></li>
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