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Date
March 30, 2023
Attendees
Topic
Research Operations: Approaches to Recruitment and Knowledge Management
Program
On Thursday, March 30th, the HCD Community of Practice explored research operations through a panel discussion with researchers, digital experts and HCD leaders. Research is the cornerstone of the human-centered design process, but it comes with its challenges. Panelists shared their knowledge and experiences related to recruiting, conducting research, and knowledge management.
The session included topics such as:
- Recruiting research participants,
- Records management,
- Research tools,
- And more!
The panel included:
- Rob Fay (Moderator) - HCD Center of Excellence Lead, Center for Clinical Standards & Quality at CMS
- Pam Drouin - UX Research Lead, Center for Medicaid and CHIP Services (MACFin) at CMS
- Kevin Hoffman - Director of Design, Office of the CTO at VA
- Kimberly Hyde - Senior UX Researcher, Center for Clinical Standards & Quality (iQIES) at CMS
- Antwyn Jackson - HCD/UX Designer, Center for Clinical Standards & Quality (HIDS) at CMS
- Kiel McLaughlin - Senior UX Design Researcher, Center for Clinical Standards & Quality (QPP) at CMS
- Mathais Rechtzigel - Design Technologist, Office of the Administrator, Digital Services at CMS
Resources
What's Next
- HCD Community of Practice on Thursday, June 29 at 1 PM ET: Continuously improve your website by using customer feedback and web analytics: An IRS Case Study
- Please tell us about your experience with the HCD Community of Practice by completing a brief survey.If you have engaged with the CCSQ HCD CoE over the past year, please take a moment to help us understand how to better serve you in 2023 by completing our Annual HCD Survey.