ISG Playbook
APIs| HTML |
|---|
<div class="aui-tabs horizontal-tabs" id="tabs-example1" style="margin-bottom: 10px;">
<ul class="tabs-menu" style="border-bottom: 1px solid #ccc;">
<li class="menu-item active-tab">
<a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Initiate" style="padding-top: 8px;"><img class="confluence-embedded-image confluence-thumbnail" src="/download/thumbnails/39065078/icon-initiate-sm.png?version=2&modificationDate=1546531039245&api=v2" data-image-src="/download/attachments/39065078/icon-initiate-sm.png?version=2&modificationDate=1546531039245&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="39066369" data-linked-resource-version="2" data-linked-resource-type="attachment" data-linked-resource-default-alias="icon-initiate-sm.png" data-base-url="https://qnetconfluence.cms.gov" data-linked-resource-content-type="image/png" data-linked-resource-container-id="39065078" data-linked-resource-container-version="16" title="Human-Centered Design > HCD Process: Initiate > icon-initiate-sm.png" data-location="Human-Centered Design > HCD Process: Initiate > icon-initiate-sm.png" data-image-height="42" data-image-width="42" style="" thumbnail="true" border="0" width="21"> <strong style="position: relative;top: -5px;">INITIATE</strong></a>
</li>
<li class="menu-item">
<a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Immerse" style="padding-top: 8px;"><img width="21" data-linked-resource-default-alias="icon-immerse-sm.png" data-linked-resource-container-version="17" class="confluence-embedded-image confluence-thumbnail" data-location="Human-Centered Design > HCD Process: Initiate > icon-immerse-sm.png" data-linked-resource-id="39066367" src="/download/thumbnails/39065078/icon-immerse-sm.png?version=2&modificationDate=1546531038920&api=v2" data-linked-resource-version="2" data-linked-resource-type="attachment" data-unresolved-comment-count="0" data-linked-resource-content-type="image/png" title="Human-Centered Design > HCD Process: Initiate > icon-immerse-sm.png" data-base-url="https://qnetconfluence.cms.gov" data-image-width="42" data-image-src="/download/attachments/39065078/icon-immerse-sm.png?version=2&modificationDate=1546531038920&api=v2" data-image-height="42"> <strong style="position: relative;top: -5px;">IMMERSE</strong></a>
</li>
<li class="menu-item">
<a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Synthesize" style="padding-top: 8px;"><img class="confluence-embedded-image confluence-thumbnail" width="21" src="/download/thumbnails/39065078/icon-synthesize-sm.png?version=2&modificationDate=1546531038551&api=v2" data-image-src="/download/attachments/39065078/icon-synthesize-sm.png?version=2&modificationDate=1546531038551&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="39066371" data-linked-resource-version="2" data-linked-resource-type="attachment" data-linked-resource-default-alias="icon-synthesize-sm.png" data-base-url="https://qnetconfluence.cms.gov" data-linked-resource-content-type="image/png" data-linked-resource-container-id="39065078" data-linked-resource-container-version="19"> <strong style="position: relative;top: -5px;">SYNTHESIZE</strong></a>
</li>
<li class="menu-item">
<a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Ideate" style="padding-top: 8px;"><img class="confluence-embedded-image confluence-thumbnail" width="21" src="/download/thumbnails/39065078/icon-ideate-sm.png?version=2&modificationDate=1546531038216&api=v2" data-image-src="/download/attachments/39065078/icon-ideate-sm.png?version=2&modificationDate=1546531038216&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="39066366" data-linked-resource-version="2" data-linked-resource-type="attachment" data-linked-resource-default-alias="icon-ideate-sm.png" data-base-url="https://qnetconfluence.cms.gov" data-linked-resource-content-type="image/png" data-linked-resource-container-id="39065078" data-linked-resource-container-version="20"> <strong style="position: relative;top: -5px;">IDEATE</strong></a>
</li>
<li class="menu-item">
<a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Prototype" style="padding-top: 8px;"><img class="confluence-embedded-image confluence-thumbnail" width="21" src="/download/thumbnails/39065078/icon-prototype-sm.png?version=2&modificationDate=1546531037901&api=v2" data-image-src="/download/attachments/39065078/icon-prototype-sm.png?version=2&modificationDate=1546531037901&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="39066370" data-linked-resource-version="2" data-linked-resource-type="attachment" data-linked-resource-default-alias="icon-prototype-sm.png" data-base-url="https://qnetconfluence.cms.gov" data-linked-resource-content-type="image/png" data-linked-resource-container-id="39065078" data-linked-resource-container-version="21"> <strong style="position: relative;top: -5px;">PROTOTYPE</strong></a>
</li>
<li class="menu-item">
<a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Implement" style="padding-top: 8px;"><img class="confluence-embedded-image confluence-thumbnail" width="21" src="/download/thumbnails/39065078/icon-implement-sm.png?version=2&modificationDate=1546531037583&api=v2" data-image-src="/download/attachments/39065078/icon-implement-sm.png?version=2&modificationDate=1546531037583&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="39066368" data-linked-resource-version="2" data-linked-resource-type="attachment" data-linked-resource-default-alias="icon-implement-sm.png" data-base-url="https://qnetconfluence.cms.gov" data-linked-resource-content-type="image/png" data-linked-resource-container-id="39065078" data-linked-resource-container-version="22"> <strong style="position: relative;top: -5px;">IMPLEMENT</strong></a>
</li>
</ul>
</div> |
What is a Problem Statement?
When you want to create an actionable problem statement which is commonly known as the Point of View (POV) in Designing Thinking you should always base your Point Of View on a deeper understanding of your specific users, their needs and your most essential insights about them. In the Design Thinking process, you will gain those insights from your research and fieldwork in the Empathise mode.
Problem statements help everyone focus on what’s important and help you tie research goals to issues everyone wants to solve. Maintaining a list of known problems helps justify and get buy-in for research activities. Problem statements also suggest metrics you can measure to track improvement over time. Sometimes these statements will also include questions. Related issues can be combined into one problem statement, so you may end up with fewer problem statements than top issues. If that is the case, you will need to prioritize the problem statements — using either the issue priorities determined in step 3 or some other method.
Encourage stakeholders to participate in this step as well. It’s much easier to get people to accept and act on the results of a user study when they have been part of the process.
- Explain that the purpose of the meeting is to help decide what is most important to test first, and how.
- Share the detailed list of issues from step 3 with everyone.
- Write the issue names on a big whiteboard (or share a document for writing text together, if your team is distributed), leaving blank space under each for the problem statements.
- Combine related issues into problem statements; for example:
Problem: People call customer service because they can’t find instructions on how to set up their networked lighting system or because they don’t understand the instructions. Calls are expensive for the company, and customers are angry when they call. - Prioritize problem statements for testing, either by combining issue scores (as in step 3) or by voting.
For Each Problem Statement, List Research Goals
Problem statements suggest goals for the study. For example, given the problem statement above, here are some corresponding study goals:
- Discover where in the process people need instructions.
- Learn why people can’t find the instructions.
- Determine the best locations to put the instructions.
- Find instructions that need improvement.
- Find opportunities to improve the product in order to minimize instructions.
Some research goals can’t be addressed with usability testing. In those cases, note which methods would be better to use (for example, a survey or analytics) and set those goals aside.
For more Information
- https://www.nngroup.com/articles/ux-research-goals-to-scenarios/
- https://public-media.interaction-design.org/pdf/Point-Of-View.pdf
- https://www.editage.com/insights/the-basics-of-writing-a-statement-of-the-problem-for-your-research-proposal?regform=article-regsuccess-registration
| Section | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|
| Info | ||
|---|---|---|
| ||
|
