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Personas: Gain Empathy for Improved Ideation and Implementation for CCSQ
Understanding your customers is foundational to human-centered design (HCD). How do you create a shared understanding of your customers across a team and leverage customer research? Personas, a fictitious yet realistic representation of your target customers, can help you do just that.
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Upcoming Sessions:HCD@cms.hhs.gov for questions about the training. Contact us at |
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