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10:00 am-3:00 pm | Intro to HCD Training |
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<a href="https://www.eventbrite.com/e/human-centered-design-101-registration-224802148277?aff=Confluence" target="_blank"><button class="aui-button aui-button-primary">Register</button></a> </p> |
Gain an introductory understanding of HCD and some basic HCD methods/activities that can be applied to your role at CCSQ.
Customer Empathy Through Journey Mapping
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10:00 am-3:00 pm with a 1-hour lunch | Customer Empathy Through Journey Mapping | Remote
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Gain an introductory understanding journey mapping.
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Survey Design Best Practices
Learn about a survey life cycle, general guidelines and best practices in survey design, and how to avoid common problems while gaining insight with this popular research method. |
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Videos
Watch short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking. |
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Recommended Reading
View a selection of recommended books and articles related to Human-Centered Design.
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