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Touchpoints: Making Customer Feedback Easier

Customer experience is a hot topic across the government. The White House Office of Management and Budget recently updated OMB Circular A-11 Section 280, which details how agencies can weave practices and principles of customer experience into their culture and operations. Collecting and using customer feedback is one way to understand customers’ needs, measure continuous improvement, and improve service design, quality, and service.

On Friday, September 24, join the CCSQ HCD Community of Practice for a product overview and demo of Touchpoints, a web application provided as a shared service to support customer feedback.

Our guest presenter is Innovation Specialist – Feedback Analytics Engineer Ryan Wold from GSA’s Technology Transformation Service.

Ryan’s presentation will include:

• How customer feedback can improve how services are delivered,
• An overview of the Touchpoints product,
• The benefits of leveraging Touchpoints including PRA-friendly components, and
• A demo of the shared service, including forms, delivery options, and reporting.

Register now.

Every November, events take place worldwide that bring communities together to celebrate how we can make the world easier for everyone. ISG will host its third annual program to explore this year’s theme, Design of Our Online World: Trust, Ethics, and Integrity.

With this theme, we seek to examine online products and design systems that are helping us to stay connected and to learn and grow during these transformational times. We also aim to address critical issues like dark patterns, ethical design, designing for trust, and designing for diversity, equity, and inclusion.

If you are interested in contributing to the program, please see our Call for Speakers.

Mark your calendar and save the date: Wednesday, November 10, 2021.