ISG Playbook
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The HCD Center of Excellence is a team of dedicated individuals managed from a common central point, separate from the functional areas that it supports within a practice or organization. Because our community is made up of CCSQ employees and contractors, it is critical to have resources available to the community to aid with education and onboarding, ultimately to increase productivity.
The following resources are made available to educate, inform, and set up community stakeholders for success.
Enterprise Personas
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A Persona is a fictitious character embodying a segment of real-world people impacted by your product, service or policy. It is based on information gathered via research, both qualitative and quantitative. A persona relays an individual’s needs and goals, defining the crux of who they are. The HCD CoE offers QualityNet (QNet) enterprise personas for teams to leverage so they can make informed decisions that impact their target customers. |
Training
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Human-centered Design (HCD) is an innovation and continuous improvement philosophy that can be applied to you work right now. Gain an introductory understanding of HCD and learn some basic HCD methods/activities that can be applied to your role. |
Training
| Panel |
|---|
Human-centered Design (HCD) is an innovation and continuous improvement philosophy that can be applied to you work right now. Gain an introductory understanding of HCD and learn some basic HCD methods/activities that can be applied to your role. |
Training
| Panel |
|---|
Human-centered Design (HCD) is an innovation and continuous improvement philosophy that can be applied to you work right now. Gain an introductory understanding of HCD and learn some basic HCD methods/activities that can be applied to your role. |