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The HCD process at CMS is a framework for describing design thinking as a continuous improvement philosophy. While the number and naming of "steps" or "phases" may differ between frameworks, they all focus on customer empathy and engagement as a way to solve the right problem the right way.

Learn about the steps and methods used at each phase of the Human-Centered Design process.

HCD @ CMS

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title	OVERVIEW

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title	INITIATE

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title	IMMERSE

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title	SYNTHESIZE

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title	IDEATE

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title	PROTOTYPE

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