ISG Playbook
APIs
Agility Foundations 2.0 - August 13 + 14
During this two-day course, the LACE will cover the foundations and principles of Agility.
What is Agile? Learn more about Scrum, Kanban, and how the core principles of Agile are applied to digital product development.
Attendees will gain an understanding of Agile Values and Principles, Social Contracts, Key Agile Roles, and more!
Class Date and Time:
August 13 + 14, 2024; 9:00am – 4:00pm ET
Register now for Agility Foundations 2.0!
Register now for upcoming training offerings from the Lean-Agile (LACE) and the Human-Centered Design (HCD CoE) Centers of Excellence.
- Persona-Driven Backlog Prioritization - August 6, 2024
- This training targets technologists and leadership and is an intermediate level training.
- Agility Foundations 2.0 - August 13 + 14, 2024
- This is an introductory training.
- SAFe Lean-Portfolio Management (LPM) - August 27 + 28, 2024
- This training targets executives, project management officers (PMOs) and other key stakeholders.
- UX & Agile for Software Development - June 4, 2024
- This training targets information technology workers supporting software development initiatives.
Learn more about the Centers of Excellence: CCSQ Centers of Excellence 
Persona-Driven Backlog Prioritization
The art and science of determining what to build, and when, is often a convoluted process driven by business viability and technical feasibility. But what if prioritization could include what provides the greatest value to our customers?
Attendees will understand the Kano Method and other techniques for prioritizing backlogs that eliminates stakeholder bias, offers guidance for research planning that provides the best customer value, while supporting effective decision-making through the lens of customer data.
When: August 6, 2024; 1:00pm - 4:00pm EST
This is an intermediate level training targeting technologists and leadership. For more information please visit the Persona-Driven Backlog training page.
Lights, Camera, Risk Management!
Join Marty Haricot, ISG's very own Risk and Issue Management mascot, and her pals for the premiere of the On-Demand Risk Management Training! 
This delightful video series will give you a complete overview of all things ISG Risk Management—from A to Z!
What's in store?
Binge-watch all 5 modules back-to-back or enjoy them one at a time whenever you get a break!
Take the super quick knowledge check and share your feedback with us.
Total training time? Just under an hour!
The Modules:
Risks & Issues 101: Definitions and basics
ISG Risk & Issue Management Plan (RIMP)
The Lifecycle of a Risk
ROAMing Risks during PI Planning
A Special Tour of the Risk Management Toolset
Ready to dive in? 
Visit the On-Demand Risk Management Training page!
Got questions? 
Reach out to us on the #help-risk Slack channel.
Don't miss out on this epic journey through the world of ISG Risk Management! 
On Thursday, June 27, the CCSQ HCD Community of Practice asked HCD, UX and Design System panelists to discuss the challenges impacting design, the opportunities it presents, and future pathways for the many Application Development Organizations (ADOs) that deliver consumer-facing products and services for CMS.
Our panelists included:
- Jeremiah Adkins – Principal Design Lead & Senior UX Manager, iQIES
- Sharon Chong – UX Designer, ESS
- Arthur Green – HCD/UX Lead, CCSQ Service Now
- Shannon Hu - UX Designer, ESS
- Lesley Humphreys – Director of HCD, Bellese Technologies
- Melissa Liupaeter - Visual Design Lead, DWE, CMS
The session recording and resources are now available for viewing in case you missed the session, or just want to watch it again.
Access Session Materials Now
