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Understanding the customers’ holistic experience with CMS can help you identify both customer pain points and opportunities for improving the customer experience. Journey maps, a commonly used human-centered design (hcd) tool, create empathy by depicting the customers’ perspective as they interact with different touchpoints throughout their experience with CMS.
During this online, four-hour training, attendees will learn how journey maps can be a useful human-centered design tool. They will finish the course with the skills to create and use a journey map to communicate insights, engage cross-department team members, and provoke change through the findings in this tool.
Class Dates and Times:
December 8, 2021; 10:00am – 3:00pm EST with a 1-hour lunch
Register Here
Watch this video to see how CCSQ Support Central will keep you connected!
The CMS Center for Clinical Standards and Quality (CCSQ) is pleased to announce the CCSQ Support Central portal to provide you with multi-program support.
It provides you with access to services and information regarding Hospital Quality Reporting (HQR), the Quality Payment Program (QPP), the End Stage Renal Disease Quality Reporting Program (EQRS), the Internet Quality Improvement Evaluation System (iQIES), and QualityNet IT Services.
Through CCSQ Support Central you can:
Create tickets that are directly sent to the CCSQ Service Center.
Track ticket information including status, agent and resolution notes.
Use anywhere, without having to login.
Access links to CMS websites and newsletters.
Getting help and connecting with the resources you need has never been more convenient!
Join us as we celebrate our 3rd Annual World Usability Day on November 10, 2021 from 8:30 AM ET – 4 PM ET.
The Information Systems Group (ISG), a part of CCSQ, is hosting a virtual event to explore this year's theme: Design of Our Online World: Trust, Ethics, and Integrity. Visit the event site to view the schedule, read FAQs, and join the open-house style event as your schedule permits.
Join on Zoom
The QualityNet Tools Team is excited to announce upcoming Confluence and Jira training. All are welcome and it is free to participate! Two courses are available:
- Confluence Essentials: Learn about creating and organizing a space, creating pages, editing pages, working with images and files, and working with macros.
- Jira Essentials: Learn about requesting and managing Jira projects, working in Jira, and reporting through dashboards.
Here’s how to register:
- Click on the course date link below and sign up via Eventbrite.
- Within 24 hours of registering, you will be sent a calendar invite for the training with the zoom link.
- Each class is capped at 15 students to allow for smaller group discussion and Q&A.
Course | Date(s)/Registration Link |
|---|---|
Confluence Essentials | |
Jira Essentials | |
Confluence Essentials | |
Jira Essentials | |
Confluence Essentials | |
Jira Essentials | |
Jira Essentials | |
Confluence Essentials | |
Confluence Essentials | |
Confluence Essentials | |
Jira Essentials |
What are Macros?
Macros are Confluence tools that allow you to expand the capabilities of your pages by adding functionality and including different types of content. With QualityNet Confluence, you have access to many macros that can help you make your pages more interesting, keep your information organized and easy to read, and consolidate different types of content into one space. Check out the What are macros? page for more information.
When you are in edit mode on a Confluence page, select 
Insert more content from the editor toolbar and then select Other macros to view, search, and select from all of the macros available to you. Depending on the macro selected, you will be presented with another window where you can make additional specifications for the macro, as well as preview how it will display, before inserting it into your page.
Select Insert more content from the editor toolbar, and then select Other macros to view, search, and select a macro to insert.