ISG Playbook
APIs
Every November, communities come together to celebrate how we can make the world easier for everyone. On Wednesday, November 10, ISG will host its 3rd annual program to explore this year’s theme, Design of Our Online World: Trust, Ethics, and Integrity.
With this theme, we seek to examine online products and design systems that are helping us to stay connected and to learn and grow during these transformational times. We also aim to address critical issues like dark patterns, ethical design, designing for trust, and designing for diversity, equity, and inclusion. We look forward to learning with you through presentations, panel discussions, and activities throughout the day.
Look for more information in the future.
Save the date: Wednesday, November 10, 2021
Want to learn more about ISG’s approach to Risk Management?
Check out what’s new on the Risk Management Confluence Space that is now accessible from the QualityNet Communications Hub. Among other new items, we’ve made it easier to get to the ISG Risk and Issue Management Plan (RIMP) and have added new microlearning videos.
While the role and responsibilities of the Product Owner can be described simply enough, very little is said about the day-to-day practice of those fulfilling the role. This workshop will teach you how to handle the complex responsibilities of a great Product Owner.
Join us August 24th- 25th for the LACE Foundations: Product Ownership Session
Presenting embedded: a digital newsletter for everyone passionate about learning, sharing and practicing Human-Centered Design (HCD). In each issue of embedded, you’ll read about HCD methodologies, case studies, best practices, insider tips, and even relatable personal experiences presented by your colleagues in CCSQ.
In the inaugural EMPATHY-themed issue, you’ll find articles like these and much more:
Stay tuned for the next issue.
HCD Center of Excellence ::: embedded. the newsletter ::: Join the CCSQ HCD CoE News Mailing List
Understanding your customers is foundational to human-centered design (HCD). How do you create a shared understanding of your customers across a team and leverage customer research? Personas, a fictitious yet realistic representation of your target customers, can help you do just that.
During this online training attendees will learn the benefits of using personas to drive creativity in their roles at CMS or the HCQIS Community. They will finish the course with the skills needed to use personas to develop empathy for their customers and power ideation for product features and customer experience improvements.