ISG Playbook
APIs
Many organizations use root cause analysis to identify the fundamental reasons for an incident or failure so that they can improve future outcomes, but it often stops short at what and who instead of the systemic why.
Join the CCSQ HCD Community of Practice on Friday, May 28 at 1 PM ET for a high-level review of leveraging human-centered approaches for structured root cause analysis efforts. Learn more and register on Eventbrite.
Leveraging Human-Centered Techniques in Root Cause Analysis: Tracing Cause Without Blame
Many organizations use root cause analysis to identify the fundamental reasons for an incident or failure so that they can improve future outcomes, but it often stops short at what and who instead of the systemic why. Join the CCSQ HCD Community of Practice on Friday, May 28 at 1 PM ET for a high-level review of leveraging human-centered approaches for structured root cause analysis efforts. Learn more and register on Eventbrite.
The May 2021 edition of HCQIS Chat is scheduled for Thursday, May 6th from 1:00 to 2:00 pm ET.
This will be our first ISG Leadership panel discussion of 2021! Thank you to those who submitted questions/topics.Find Zoom info and other details on the HCQIS Chat May 2021 Confluence page: https://qnetconfluence.cms.gov/x/UQHFC