Human-Centered Design

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Achieving great outcomes with Lean, Agile, and Human-Centered Design

Overview

There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. 

Learning Objectives

During this online, two-hour training, attendees will learn about a survey life cycle, general guidelines, best practices in survey design, and how to avoid common problems while gaining insights into this popular research method.  

During this online, two-hour training co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery.

Foundational Learning Path (FLP)

Completion of this required introductory course is the first part to achieving HCD proficiency and effectiveness.

Details

  • Duration: 3 hours

  • Level: Intermediate

  • Prerequisites: Recommend completion of Foundational Learning Path (FLP) courses HCD 101 Introduction to HCD and LACE Agility Foundations.

  • Attendee types: All technology professionals, program and business leads supporting agile product development initiatives.

  • Class type: Remote w/ interactive and collaborative exercises.

    Objectives: Understand how CCSQ implements lean, agile, and human-centered design via the SAFe model, recognize the complementary value proposition of lean, agile, and human-centered design philosophies, empower teams to apply an agile mindset when faced with program challenges, apply multiple alternatives for team structures to aid in delivering solutions quickly with low costs and engage with the Centers of Excellence to help programs achieve their objectives. 

 Contact us at HCD@cms.hhs.gov for questions about the training.

Who Will Benefit?


man with dark hair thinking

TECHNOLOGIST




Certificate for This Course

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Related Courses

• HCD 102

• HCD 103

Testimonials
  • "The speakers were entertaining and very knowledgeable. They made the training fun."
  • "The breakout rooms were very beneficial. It helped reinforce the concepts that were being presented."
  • "The exercises were thought-provoking and easy to apply in day-to-day work tasks."
  • "I enjoyed the activities that gave us an opportunity to pilot some of the strategies we were learning."
  • "The exercises were thought-provoking and easy to apply in day-to-day work tasks."


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