Register now for the upcoming CCSQ HCD Center of Excellence training offerings!

Customer Empathy Through Journey Mapping: Learn how to create and use a journey map to communicate insights, engage cross-department team members, and provoke change through the findings in this tool. Training will be held February 9, 2022; 10:00am – 3:00pm EST

Survey Design Best Practices: Learn about a survey life cycle, general guidelines and best practices in survey design, and how to avoid common problems while gaining insight with this popular research method. More information and registration coming soon! Training will be held March 16, 2022; Time TBD

REGISTER HERE

Understanding the customers’ holistic experience with CMS can help you identify both customer pain points and opportunities for improving the customer experience. Journey maps, a commonly used human-centered design (hcd) tool, create empathy by depicting the customers’ perspective as they interact with different touchpoints throughout their experience with CMS.

During this online, four-hour training, attendees will learn how journey maps can be a useful human-centered design tool. They will finish the course with the skills to create and use a journey map to communicate insights, engage cross-department team members, and provoke change through the findings in this tool.

Class Dates and Times: 

December 8, 2021; 10:00am – 3:00pm EST with a 1-hour lunch 

Register Here

Join us as we celebrate our 3rd Annual World Usability Day on November 10, 2021 from 8:30 AM ET – 4 PM ET.

The Information Systems Group (ISG), a part of CCSQ, is hosting a virtual event to explore this year's theme: Design of Our Online World: Trust, Ethics, and Integrity. Visit the event site to view the schedule, read FAQs, and join the open-house style event as your schedule permits.

Join on Zoom

The QualityNet Tools Team is excited to announce upcoming Confluence and Jira training. All are welcome and it is free to participate! Two courses are available:

1. Confluence Essentials: Learn about creating and organizing a space, creating pages, editing pages, working with images and files, and working with macros.
2. Jira Essentials: Learn about requesting and managing Jira projects, working in Jira, and reporting through dashboards.

Here’s how to register:

• Click on the course date link below and sign up via Eventbrite.
• Within 24 hours of registering, you will be sent a calendar invite for the training with the zoom link.
• Each class is capped at 15 students to allow for smaller group discussion and Q&A. 
  
  

What are Macros?

Macros are Confluence tools that allow you to expand the capabilities of your pages by adding functionality and including different types of content. With QualityNet Confluence, you have access to many macros that can help you make your pages more interesting, keep your information organized and easy to read, and consolidate different types of content into one space. Check out the What are macros? page for more information.

When you are in edit mode on a Confluence page, select  Insert more content from the editor toolbar and then select Other macros to view, search, and select from all of the macros available to you. Depending on the macro selected, you will be presented with another window where you can make additional specifications for the macro, as well as preview how it will display, before inserting it into your page.

Select  Insert more content from the editor toolbar, and then select Other macros to view, search, and select a macro to insert.

Read More

Come join us on October 26th from 1:00 - 2:00 pm. ET and gain insight into the evolution of OKRs in ISG. There will also be an opportunity to hear from ISG Leadership on the topic.

Register Here

During these working sessions being held on October 14th, we will be offering perspectives, best practices, and improvement of techniques. All are welcome and remember to bring your examples and questions so we can support you the best way possible! Hope to see you there!                                                               

Sign up on Eventbrite here:

• User Story Clinic
• Coaching Corner
• Refactoring Clinic

Personal Spaces are enabled for all users in QualityNet Confluence. By default, these are spaces that are locked down to just you to keep your notes, task lists, files, and other personal content organized. You are the space administrator of your personal space and have the ability to change the permissions to allow others to collaborate with you on your content. See below for instructions on how to create your personal space and set permissions according to your needs.

Create Your Personal Space

1. Log into QualityNet Confluence
2. Click on your profile picture at the top right of the screen and select Add Personal Space
3. Click Create

Reminder: The transmission or storage of PHI/PII using the QualityNet Atlassian suite is strictly prohibited. All activity is monitored and/or recorded for auditing and compliance purposes. View the QualityNet Atlassian Security Policy for more details.

Set Permissions in Your Personal Space

Read the Confluence Permissions blog post for additional information on Confluence Permissions.

To change the permissions of your personal space, follow the instructions here: https://confluence.atlassian.com/doc/space-permissions-overview-139521.html.

To change permissions for individual pages in your personal space, follow the instructions here: https://confluence.atlassian.com/doc/page-restrictions-139414.html.

• askblog_confluence

The CCSQ Data & Analytics Data Camps are multi-session, multi-day events focused on educating the CCSQ Data & Analytics user community.

During these special events, technical experts and special guests present during multiple one-hour sessions, each ending with a question and answer session. These events will be following an Open House format, allowing users to be able to jump in and out of the event to attend certain sessions.

The Data Camps are an opportunity for the user community to come and learn more about SAS Viya, CDR, and the future of CAP.

Human-centered design (HCD) practices should be applied iteratively throughout a product’s development and delivery lifecycle, even after functionality has been released. When working towards continuous improvement, site analytics tools can help you gather both qualitative and quantitative usability data and make informed iterative improvements.

During this online, two-hour training, attendees will learn how site analytics can help teams improve the design and functionality of product solutions. They will finish the course with the skills to use common site analytics tools to improve customer satisfaction.

Class Date and Time:

September 23, 2021; 1:00 pm – 3:00 pm EST

Register Here

The Information Systems Group (ISG) is working towards developing group-level Objectives and Key Results (OKRs) for 2022, and we want your input. ISG Leadership has developed the following ISG Strategic Themes that these OKRs will align to:

• No Downtime Ecosystem
• Build & Maintain High Quality Systems
• Build Scalable, High Performing Systems
• Improve Value
• Become Ransomware Resilient
• Build with Data in Mind
• Collaborative Systems Development

Based on these Strategic Themes, we are asking for your ideas and suggestions. What is an Objective that you think ISG should work towards in 2022?

https://www.surveymonkey.com/r/2022ISGPlaybook

Please submit your ideas by Friday, September 10^th.