ISG Playbook
APIs
ZSCALER
Zscaler is a cloud hosted, HIDS supported service that is currently available to end users within HCQIS organizations. Zscaler was chosen, piloted and deployed due to its ease of use, tight security and cost feasibility. Zscaler will be the preferred method to access tools and applications residing on the HCQIS network as we push towards phasing out our current VDI and VPN connectivity technologies.
Training Resources:
Zscaler Welcome Handout Download
MFT
Managed File Transfer ("MFT") refers to a software or a service that manages the secure transfer of data from one computer to another through a network (e.g., the Internet). MFT is a managed file transfer solution that automates and secures file transfers using a centralized enterprise-level approach. MFT is a comprehensive solution that will manage file transfer, file sharing, secure FTP, and automation needs through a single interface. MFT is the Enterprise Services replacement for Axway Data Exchange.
Managed File Transfer (MFT) provides the ability to transfer files securely to another user. Users must be registered in HARP and have an MFT Web User role approved to send and receive files. Non-Authenticated functions allows a file to be sent from a registered user to a non-registered user. In addition, elevated permissions can be granted as Administrators to perform development work or request designation as a Security Official. Instructions for obtaining these roles are below.
Training Resources:
MFT Welcome Handout Download
SERVICENOW
ServiceNow is the backend ticketing tool that the QualityNet Service Desk and HCQIS community use for logging something not working correctly (Incidents) or requesting something new (Service Requests). When a user opens a new ticket, the ServiceNow app will email them with the ticket reference number and status. To inquire on the status of a ticket, users may reply to the ServiceNow email notification with additional information or log into the ServiceNow portal to view the status and/or add comments in real-time.
ServiceNow Portal: https://cmsqualitysupport.servicenowservices.com/sp_ess
Training Resources:
Getting Started with ServiceNow
ServiceNow Welcome Handout Download
Post Login Resources
Training Videos: