- Created by Robert Fay, last modified on Mar 01, 2024
Creators and change-makers often need support and expertise beyond their team. The Human-Centered Design team works one-on-one with individuals and teams who want guidance, coaching, workshops, and feedback.
We not only help find solutions, we teach people the skills needed to sustain changes. We do this through an integrated blend of learning and project-based, hands-on experiences.
If you’re interested in partnering with the HCD team, please contact us.
Guiding Principles for Coaching:
- Improve policies, products, and services through the critical involvement of customers in the creative problem-solving process
- Grow organizational knowledge of how to implement the HCD process and to address future challenges
- Increase staff capacity to implement the HCD process
- Generate shared knowledge on the HCD process and understand our customers deeply, how well we serve them, and where there are opportunities for better service delivery
How We Can Help
Workshops Offered
What to expect:
Intake meeting upon project request to understand goals, timeframes, stakeholders etc. The HCD CoE will provide a plan specific to the client and develop materials for facilitation. The client will provide a stakeholder plan for processing workshop data and collaborating on action plan.
HCD CoE workshops are offered by request only. If you're interested in any of these workshops, please contact us.
Type | Name | Benefit | HCD Phase* |
---|---|---|---|
Critique Workshops | Design Critique | Ensure that design decisions align to user needs. Offers timely and actionable user & stakeholder feedback for current work & project workflows.
| Ideate Prototype |
Design Workshops | Design Studio | Rapidly generate and discuss a wide set of ideas with a diverse group of attendees. Benefits include:
| Ideate Prototype |
Discovery Workshops | Communicate the current state and create consensus for milestones and plans.
| Initiate Immerse Synthesize | |
Empathy Workshops | Empathy Map | Help a broad team or stakeholders understand, empathize with, and prioritize user needs before designing a solution. Build an empathic framework to discover, understand and solve user and stakeholders problems.
| Immerse Synthesize |
Prioritization Workshops | Team Priorities | Build consensus on which customers and stakeholders value most and prioritize them.
| Initiate Synthesize |
Connect with Us!
QualityNet Slack: #hcd-share and #help-hcd
Email Lists: Sign up at https://qualitynet.cms.gov/listserv-signup
General CoE News: "CCSQ HCD CoE News"
Community of Practice Emails: "CCSQ HCD-CoP Notify"
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