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Research
Research is a cornerstone to HCD and involves connecting directly with the customer to evaluate and construct an experience, service, or even policy. Research methods and activities inform the business about their customers / users needs and goals and the usability of its information systems and business processes. Some common research methods include surveys, interviews, card sorting, and usability testing.
Design
Design leverages research to lay the groundwork for a visual representation of an experience, service, or policy. Design methods and activities create solutions that ensure information systems meet the needs and goals of target end users
Some common design methods include information architecture, prototyping, visual design, and instructional design.
If you’re interested in partnering with the HCD team, please send an email to: HCD@cms.hhs.gov
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