Developing a UX Measurement Plan

Measuring and improving the user experience of your product or service requires a plan and an understanding of who your users are. Whether your goal is to introduce guidance and processes for measuring user experience, or trying to scale UX in your organization, a well-devised plan will improve your chances of success. In addition, it can play a critical role in convincing stakeholders to invest in UX and make it an essential part of your product development process.

Key Areas to Consider When Creating a User Experience Measurement Plan

• Create a Communication Process
• UX Key Performance Indicators (KPIs)
• Benchmarking Results
• Continuous Improvement
• UX Measurement Plan Summary

More Information on the Key Areas of Consideration ➟