ISG Playbook
APIs
HCD 101 - An Introduction to HCD for CCSQ
Place customers at the center of all decision-making processes, ensuring their needs, preferences, and experiences guide the design and delivery of products services.
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HCD 104 - Journey Map Training for CCSQ
Embrace a culture of continuous improvement, where feedback loops, iterative prototyping, and ongoing evaluation are integrated into the design process to ensure that healthcare services evolve and adapt to meet changing needs.
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HCD 202 - Persona-Driven Backlog Prioritization
Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population.
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HCD 102 - Personas: Gain Empathy for Improved Ideation and Implementation for CCSQ
Collaboration and Co-creation: Foster collaboration and co-creation among stakeholders, including healthcare providers, policymakers, and technology experts, to collectively design solutions that address complex healthcare challenges.
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HCD 105 - Survey Design Training for CCSQ
Ensure that human-centered design efforts align with existing regulatory requirements and policies governing healthcare, while also identifying opportunities for policy innovation and streamlining processes to improve the patient experience.
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HCD 203 - Leading a Mature HCD Practice
Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population.
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HCD 103 - Site Analytics Training for CCSQ
Data-Driven Decision Making: Utilize data and evidence to drive decision-making processes, leveraging insights from feedback, analytics, research, and evaluation to inform the design and improvement of healthcare services.
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HCD 201 - Better Together: Achieving great outcomes with Lean, Agile, and Human-Centered Design
Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population.
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