Human-Centered Design Center of Excellence

WHO ARE WE?

The HCD CoE is a new organization that impacts the way the Center for Clinical Standards and Quality (CCSQ) delivers policy, products and services to its customers.  Through the provision of education, support and resources, we will promote the continued implementation and usage of HCD best practices. Read more...

What is HCD and Why Do We Use It?

Human-Centered Design (HCD) at CMS is the process the HCQIS Community uses to understand the people for whom we are writing policies and creating programs and services. At the center of our HCD process is participatory design, where we work directly with clinicians, beneficiaries, third-party vendors, federal partners, and CMS employees to collaboratively understand the context of their work and engagement with CMS, as well as the solutions we are creating to support them.

While ISG has typically focused on satisfying the functional requirements, the HCD process explicitly focuses on understanding people and the context in which they interact with CMS services. The HCD process at CMS consists of the following six steps: initiation; immersion in research to understand people using CMS services; synthesis of data and insights; ideation of possible solutions; prototyping new services and testing them; and implementation.