Vision

To empower CMS stakeholders to innovate by providing customer-first and design thinking strategies and solutions.

Where are we going?

The HCD Center of Excellence is helping CCSQ to achieve a new future where:

• CCSQ fully idealize their UX maturity goals and design thinking permeates all aspects of the organization. 
• Process is in place to track the quality of user experience throughout design projects and across releases.
• Find ways to measure the ROI of UX and how it is maps to the organization's mission. (Cost Reduction, Cost Savings, Modernization.)
• Design thinking is applied in the broadest perspective possible to drive consistent customer experience.
• UX processes are connected and integrated with other organization processes that enable individuals to work together to create the user experience of the product(s) and service(s).