ISG Playbook
APIs
Due to a surge in the use of the CCSQ PRA Generic Clearance, a mechanism to expedite the Paperwork Reduction Act coverage for HCD research, our team has partnered with CMS to renew the clearance and expand its capacity for years to come.
Training & Events
- Survey Training - 01/14/24
- Community of Practice - 01 21/24
- HCD 101 - 2/5/24
- Kyle's Birthday - 2/11/24
- Survey Training - 2/28/24
Latest from the Blog
7 Sneaky Cognitive Bias' That Wreak Havoc on Innovation
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Meet Our Team
The HCD CoE is an organization that impacts the way the Center for Clinical Standards and Quality (CCSQ) delivers policy, products and services to its customers. Through the provision of education, support and resources, we will promote the continued implementation and usage of HCD best practices and seek to fulfill the charge of OMB Circular A-11 Section 280 (i.e., “Managing Customer Experience and Service Delivery”).
Does your team regularly involve your customers? Do you want to learn more about how to integrate design thinking as a continuous improvement practice on your team?
Learn More
