ISG Playbook
APIs
HCD CoE Vision: To be the champion for change and create an environment where CCSQ can become a Human-Centered Design driven organization within CMS.
The goals for the Human-Centered CoE include the following:
- Provide HCD training
- Provide online resources on HCD best practices
- Help foster an environment of collaboration and innovation through the Community of Practice
What is HCD?
Human-centered design (HCD) is an intentional process in which the needs, motivations, and limitations of the people using a product or service are considered. The HCD process focuses on user needs and characteristics, usability goals, environment, tasks, and workflow in the design of a product and the services that enable it, such as communications and governance.
HCD follows a series of well-defined methods for analysis, design, and evaluation of hardware, software, and web interfaces. The HCD process is iterative, generally predictable, and repeatable. Research, design, and evaluation steps are built in from the first stage of each project, and they continue throughout to implementation.
Learn about HCD
HCD Process
Learn about the steps and methods used at each phase of the
Human-Centered Design process.
MicroLearning
View various videos about the HCD process.
Introductory HCD Training
The training workshop will introduce HCD and reinforce knowledge with
activity-based group learning. (For CCSQ Employees only).
HCD Community of Practice (CoP)
The purpose of this CoP is to bring HCQIS LOB UX and Product Owners together, so they can share success stories, help one another, and learn from each other. (Confluence login is required.)