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The CCSQ PRA Generic Clearance for HCD Research Has Been Successfully Approved!
What you need to know:
- Any previously approved information collection requests under the clearance maintain their approval status.
- OSORA is now processing all pending information collection requests associated with the Generic Clearance.
- We've expanded the capacity of the Generic Clearance to support more respondents and burden hours over the next several years.
- The new expiration date is 7/31/27.
Please visit our blog for the announcement and PRA Guidance Page for more information on using the CCSQ PRA Generic Clearance.
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- Training - UX & Agile for Software Development
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Howard Montgomery
“Design can be art. Design can be aesthetics. Design is so simple, that’s why it is so complicated.”
-Paul Rand
Where Are We Going?
The HCD Center of Excellence is helping CCSQ to achieve a new future where:
CMS is a champion of fulfilling the charge of OMB Circular A-11 Section 280 (i.e., “Managing Customer Experience and Service Delivery”)
- CCSQ fully idealize their UX maturity goals and design thinking permeates all aspects of the organization.
- Process is in place to track the quality of user experience throughout design projects and across releases.
- Find ways to measure the ROI of UX and how it is maps to the organization's mission. (Cost Reduction, Cost Savings, Modernization.)
- Design thinking is applied in the broadest perspective possible to drive consistent customer experience.
- UX processes are connected and integrated with other organization processes that enable individuals to work together to create the user experience of the product(s) and service(s).