You are viewing an old version of this page. View the current version.
Compare with Current
View Page History
« Previous
Version 80
Next »
An Introduction to Human-Centered Design
Discover Human-Centered Design (HCD) at CMS. Learn the six-step process through hands-on workshops.
view
Learn More
Personas: Gain Empathy for Improved Ideation and Implementation
Unlock creativity with personas. Drive empathy and ideation for better customer experiences.
view
Learn more
Optimizing Usability with Site Analytics
Refine products iteratively with site analytics. Elevate design and functionality for enhanced customer satisfaction.
view
Learn more
Customer Empathy Through Journey Mapping
Visualize customer experiences with journey maps. Enhance empathy and drive impactful change with this HCD tool.
view
Learn more
Survey Design Best Practices
Learn survey design basics. Gain insights and avoid pitfalls for meaningful results.
view
Learn more
Achieving Great Outcomes with Lean, Agile, and Human-Centered Design
Discover synergy between design & development. Achieve balance with lean, agile & HCD.
view
Learn more
Persona-Driven Backlog Prioritization
Prioritize customer value with Kano Method. Learn unbiased backlog techniques for optimal results.
view
Learn more
Leading a Mature HCD Practice
Become an HCD change agent. Learn to champion customer-centricity and drive meaningful transformation.
view
Learn more