ISG Playbook
APIs
An Introduction to Human-Centered Design
Discover Human-Centered Design (HCD) at CMS. Learn the six-step process through hands-on workshops.
Personas: Gain Empathy for Improved Ideation and Implementation
Unlock creativity with personas. Drive empathy and ideation for better customer experiences.
Optimizing Usability with Site Analytics
Refine products iteratively with site analytics. Elevate design and functionality for enhanced customer satisfaction.
Customer Empathy Through Journey Mapping
Visualize customer experiences with journey maps. Enhance empathy and drive impactful change with this HCD tool.
Survey Design Best Practices
Learn survey design basics. Gain insights and avoid pitfalls for meaningful results.
Achieving great outcomes with Lean, Agile, and Human-Centered Design
Discover synergy between design & development. Achieve balance with lean, agile & HCD.
Persona-Driven Backlog Prioritization
Prioritize customer value with Kano Method. Learn unbiased backlog techniques for optimal results.
Leading a Mature HCD Practice
Become an HCD change agent. Learn to champion customer-centricity and drive meaningful transformation.