ISG Playbook
APIs
Human-Centered Design (HCD) is the process we use to understand the people for whom we are writing policies and creating programs and services for at CMS. The successful practice of HCD means we are meeting the mission of CMS: "to ensure that the voices and needs of the populations we represent are present as the agency is developing, implementing, and evaluating its programs and policies."
HCD is part of ISG's mission, but it can be applied to any type of work at CCSQ, including products, services, and even policy. Following the design-thinking process that we use at CMS, the training workshop will introduce you to HCD and reinforce knowledge with activity-based group learning.
Class Date and Time:
May 3-4, 2022; 10:00 a.m. - 3:00 p.m. EST on both days