ISG Playbook
APIs
Assessing Human-Centered Design Adoption in the Enterprise
Looped In: The Measuring Customer Satisfaction Initiative
Understanding Qualitative & Quantitative Research
Practitioner Profile: Hyorim Park
More Content...
HCD IN ACTION: My Journey into Hospice Care for Empathy Building
Ultimately there are some problems that we cannot solve but understanding the scope of what we can control through our work allows us to serve others in a more meaningful way.
The Case for Pruning
As professionals who deploy products and services for our customers, how often do we stop and make decisions to prune or simplify? Is the deck stacked against this behavior?
LEARNING VIDEO: How to Empathy Map
A 5-step process for creating empathy maps that describe user characteristics at the start of a UX design process. Originally published by NNg.
Fact or Fiction?
Try your hand at deciding what is fact and what is fiction in this interactive quiz about the practice of human-centered design.
Resources for Navigating HCD &
the Paperwork Reduction Act
It is essential and mandatory that CCSQ comply with the PRA when applying human-centered design (HCD) processes and methodologies. However, the PRA should not limit HCD best practices to improve the customer experience.
CCSQ Human-Centered Design
COMMUNITY OF PRACTICE
Join us for a case study of how the recently centralized Quality Payment Program’s (QPP) human-centered design team learned to be effective by scaling and streamlining the research processes.
To learn more about the CCSQ HCD Community of Practice, visit our information page.
