ACCESS TO SERVICESQualityNet IT ServicesCMS ServicesQPP Onboarding ProcessesONBOARDING PROCESS60 Days Prior to AwardContract AwardedPeriod of Performance BeginsWithin 5 Business DaysWithin 10 Business DaysOFFBOARDING PROCESS60 Days Prior to POP EndingPeriod of Performance EndsROLES & RESPONSIBILITIESCMS CORContract Engagement TeamContractorsCONTACT USFAQs
Welcome to QualityNet | Contract Services Onboarding and Offboarding Contractors to QualityNet IT Services
The Information Systems Group (ISG) Contract Engagement team is responsible for onboarding new contractors and offboarding outgoing contractors to the Centers for Medicare & Medicaid Services (CMS) Healthcare Quality Information Systems (HCQIS) infrastructure, also known as QualityNet, and its information resources.
This site provides a central location for information regarding the process of onboarding or offboarding contractors to/from the QualityNet IT Services, including a dynamic timeline of when each step in the process is to occur and who is responsible for the action. Resources available to CMS Contracting Officer's Representatives (CORs) and contractors are also provided to ensure a smooth transition.
The ISG Contract Engagement team's role is to ensure that user access to QualityNet IT Services occurs seamlessly, whether onboarding a new contractor, transitioning an existing contractor, or closing out a contract with no award.
The following is a brief description of the type of information found in each section:
Provides contact information and responses to frequently asked questions regarding access to QualityNet IT Services.
Need Help ?
QualityNet IT Services: Please contact the Service Center by phone at 1-866-288-8914 (TRS: 711); by email at ServiceCenterSOS@cms.hhs.gov; or via Slack at #help-service-center-sos.
Contract Services (Onboarding/Offboarding): Please contact the ISG Contract Engagement team by email at ISGContractEngagement@HCQIS.org.
Contractors: If you have other questions, please reach out to your CMS COR.